Inside Sales Coordinator

CKD USA Corporation•Santa Clara, CA

1d•$65,000 - $85,000•Onsite

About The Position

The Inside Sales Coordinator is responsible for maintaining daily communication with Japan to coordinate documentation, shipping, special pricing, drawings, and all other necessary information to ensure customer support and inside sales activities as assigned for the semiconductor industry. This role will assist assigned customers with basic product specification information, handle general quotations, order entry, and purchase order verification. The Inside Sales Coordinator will also support the sales team by responding to inquiries, requests, communication, reports, and shipping notifications.

Requirements

Bilingual – Japanese a plus
Associate or Bachelor’s Degree or equivalent experience.
2-3 years of inside sales, sales coordination, or customer support/service experience in an office environment.
Excellent attention to detail and problem-solving ability.
Good written, verbal, and interpersonal communication skills.
Standard computer knowledge in Excel, Word and Outlook
Must be able to work well in a team and or individually.
Work effectively with a multi-national team.
Candidates applying for positions with CKD USA Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire; CKD USA participates in the E-Verify program.
A background check and drug screening is required for this position.

Nice To Haves

Experience with Dynamics or other Enterprise Resource Planning software a plus.
Semiconductor, Pneumatic, Fluid Power background a plus

Responsibilities

Communicate daily with CKD overseas sales department in Japan regarding various requests required by customers; requests may include but are not limited to special pricing, technical drawings, and documentation.
Support sales team by responding to requests for reports, inventory inquiries, shipping notifications and customer communication in a timely manner.
Communicate with other CKD overseas departments regarding product expedites, custom part verifications, custom products and pricing.
Assist with translation as needed for tasks such as production control reports, lead time and expedite requests, cancelled orders and various other related assignments.
Produce timely quotations for product inquiries while confirming product availability, part number accuracy, customer specific discounting, and obtaining proper documentation such as Letters of Authorization (LOAs) when required.
Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications, using customer portals to verify forecasts, demand and on hand inventory.
Provide delivery control as required by customer using all available tools.
Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
Facilitate onboarding and account setup for new customers, including coordination of required documentation.
Manage quality and return-related processes such as inspection reports and return authorizations, while maintaining clear communication with customers and internal teams.
Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
Maintain an accurate inventory process system that will allow a complete view of all products on hand as well as an accurate audit system.
Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
Perform other duties as assigned.