Inside Sales Coordinator

Norfolk Iron & Metal•Ogden, UT

1d•Onsite

About The Position

The Inside Sales Coordinator will be responsible for reviewing sales orders to ensure accurate information, determining processing requirements and lead times to provide customers with projected delivery dates, and managing orders until fulfillment. This role involves entering quotes into the internal ERP system with a high level of accuracy, making outbound calls to current and potential customers to increase sales activity, and reviewing data to maintain stock levels to support projected demand. The coordinator will also make recommendations for changes, coordinate the resolution of customer complaints by ensuring accurate issue capture, and monitor credits and progress, reporting on issues during weekly meetings. Additionally, the role includes updating and maintaining part specifications and supporting management and/or other departments with administrative tasks as needed.

Requirements

High school diploma or GED required.

Nice To Haves

Associates degree preferred but not required.

Responsibilities

Review sales orders to ensure accurate information.
Determine processing requirements and lead times to provide customers with projected delivery dates.
Manage orders until fulfillment.
Enter quotes into internal ERP system with a high level of accuracy.
Make outbound calls to current and potential customers to increase sales activity.
Review data to maintain stock levels to support projected demand and make recommendations for changes.
Coordinate resolution of customer complaints by ensuring the issue details are captured accurately.
Monitor credits, progress and report on the issues during weekly meetings.
Update and maintain part specifications.
Support management and/or other departments with admin tasks when needed.