Inside Sales Coordinator

Howmet Aerospace•Rochester, NY

2d•Onsite

About The Position

Howmet Aerospace has an immediate opening for an Inside Sales Account Representative with experience working in a fast-paced manufacturing facility. This position is in our Rochester, NY facility and is eligible for a $1,000 sign-on bonus. Responsible for creating, maintaining and developing relationships as well as favorable contacts with current and potential accounts. Primary activities are related to contract review, customer relations, customer service, sales support, account profitability and order processing. Responsible for overseeing customer order files, relationship with each customer, high level of internal communications between external sales, purchasing, planning, engineering, metallurgy, operations and accounting. Supports the preparation of sales forecasts and ensures the forecast data is current and updated within the ERP system. Ensure that the customer's purchase orders are in place to replace forecasts prior to launch. Acts as leading support for budgeting and LQE activities. Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer and on an internal level (both onsite and within the Howmet divisions). Develop and maintain positive customer internal relations. Demonstrates depth of relationships across the organization structure at key accounts. Work through OTD and customer scorecards to achieve optimum rating and assist with monthly performance review reports. Lead customer visits/reoccurring meetings to the site working with external sales and internal stakeholders. Responsible for clear agenda items and preparation in order to present the best possible impression of the company to customers and external visitors. Develop and track customer milestones. Identify and drive improvements in sales processes and systems. Pursues open non-conforming submittals for disposition with customer. Capable of negotiating discounts with customers in order to complete the sale. Responsible for maintaining export licensing with international customers. Understanding of product both import/export and working with customs brokers. Proactively research and respond to customer inquiries regarding status of order, investigate and resolve production status issues, drawing on organization to resolve road-blocks, address shipping and scheduling issues, proactively communicate with customer regarding changes in product availability or delivery schedules, and work closely with purchasing, planning, engineering, and metallurgy in the initial contract review phase to ensure timely launch of customer orders. Process customer purchase order and reviews quote for accuracy to ensure original quotes meet purchase order requirements. Responsible for the timely and accurate entry of order, commercial contract review process, and presentation of the CQRA pack to quality, engineering and planning generation of all appropriate documentation, ability to lead effort to launch product on time. Maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity does not keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, understanding of drawings, prints, and customer specifications.

Requirements

2 years of related experience
Proficient in the use of Microsoft Excel, PowerPoint, Word
High School diploma or GED is required

Nice To Haves

Experience with metal alloys
Experience in the aerospace industry

Responsibilities

Creating, maintaining, and developing relationships with current and potential accounts.
Contract review, customer relations, customer service, sales support, account profitability, and order processing.
Overseeing customer order files and relationships.
High level of internal communication between external sales, purchasing, planning, engineering, metallurgy, operations, and accounting.
Supporting the preparation of sales forecasts and updating forecast data within the ERP system.
Ensuring customer purchase orders are in place to replace forecasts prior to launch.
Acting as leading support for budgeting and LQE activities.
Developing and maintaining positive customer and internal relations.
Demonstrating depth of relationships across the organization structure at key accounts.
Working through OTD and customer scorecards to achieve optimum rating and assisting with monthly performance review reports.
Leading customer visits/reoccurring meetings to the site.
Developing and tracking customer milestones.
Identifying and driving improvements in sales processes and systems.
Pursuing open non-conforming submittals for disposition with customer.
Negotiating discounts with customers to complete the sale.
Maintaining export licensing with international customers.
Understanding of product (import/export) and working with customs brokers.
Proactively researching and responding to customer inquiries regarding order status.
Investigating and resolving production status issues, drawing on the organization to resolve roadblocks.
Addressing shipping and scheduling issues.
Proactively communicating with customers regarding changes in product availability or delivery schedules.
Working closely with purchasing, planning, engineering, and metallurgy in the initial contract review phase to ensure timely launch of customer orders.
Processing customer purchase orders and reviewing quotes for accuracy.
Ensuring original quotes meet purchase order requirements.
Timely and accurate entry of orders.
Commercial contract review process.
Presentation of the CQRA pack to quality, engineering, and planning.
Generation of all appropriate documentation.
Leading efforts to launch product on time.
Maintaining the order book with accuracy and timeliness.
Reviewing current orders against expected engine build quantities.
Understanding of end-user applications.
Interfacing with customers when order activity does not keep pace with end-user forecasts.
Interfacing with outside sales representatives to resolve discrepancies.
Understanding of drawings, prints, and customer specifications.