Manager, Inside Sales & Applications Engineering

Admix•Londonderry, NH

1d•Onsite

About The Position

We're Admix, a proud employee-owned company and premier manufacturer of industrial mixing equipment! We engineer, market and service high performance and high efficiency mixing equipment for the food and beverage, chemical, pharmaceutical and cosmetic industries and we're GROWING - FAST! The primary responsibility of this position is to manage and oversee all aspects of the internal sales function, including management and improvement of processes and establishment and monitoring of goals. The position reports to the Director of Sales. Manage and provide leadership to multiple teams including the Application Engineers and Order Entry Administrators. The position must provide guidance and assistance where needed to support their efforts in handling internal or external customer requests. Manage the entire internal sales function including sizing, quotations, and new equipment order management. Establish and communicate clear goals and objectives for the inside sales team to ensure customer satisfaction and service resolution objectives are met. Motivate, coach and manage employee performance and development. Analyze, monitor, and assess activity within Salesforce to ensure team utilization of CRM. Ensure that our new equipment sizing tools, which are critical to the quotation process, are current and accurate. These tools will be used by our internal and external sales personnel, along with our sales channel partners. Ensure that our quotation templates for all product lines are current and accurate as they are critical to the sales process. These will be used by our internal and external sales teams along with our sales channel partners. Manage the processes, procedures and documentation needed for strong communication and direction between our inside sales team and the engineering, production, and accounting departments. Manage the trial equipment pool. Develop and implement the processes that are needed to keep the trial pool running efficiently. Assist with the assembly and updating of all equipment technical data, drawings, price lists, sizing/selection criteria, etc. Provide technical training and ensure that our inside sales personnel are current with customer processes as well as the application of our product lines. Work to remove barriers, provide necessary resources, and escalate/triage issues for quick resolution. Anticipate, identify, and solve performance and operational issues that affect service. Provide a result-oriented approach to ensure efficiency and productivity of the team.

Requirements

Must have excellent communication skills.
Ability to lead, mentor, and motivate others.
Unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity.
Willingness to work with customers, both external and internal to Admix.
Must be customer focused, with a strong sense of urgency and rapid response time.
Solid technical ability and knowledge of food, beverage, pharmaceutical, cosmetic, and chemical manufacturing processes.
Deep understanding of proven sales methodologies.
Bachelor's degree in Business or Engineering preferred
Minimum of 5 years' experience in sales, sales management or customer service preferred
Minimum of 5 years' experience in application engineering

Responsibilities

Manage and provide leadership to multiple teams including the Application Engineers and Order Entry Administrators.
Manage the entire internal sales function including sizing, quotations, and new equipment order management.
Establish and communicate clear goals and objectives for the inside sales team to ensure customer satisfaction and service resolution objectives are met.
Motivate, coach and manage employee performance and development.
Analyze, monitor, and assess activity within Salesforce to ensure team utilization of CRM.
Ensure that our new equipment sizing tools, which are critical to the quotation process, are current and accurate.
Ensure that our quotation templates for all product lines are current and accurate as they are critical to the sales process.
Manage the processes, procedures and documentation needed for strong communication and direction between our inside sales team and the engineering, production, and accounting departments.
Manage the trial equipment pool.
Develop and implement the processes that are needed to keep the trial pool running efficiently.
Assist with the assembly and updating of all equipment technical data, drawings, price lists, sizing/selection criteria, etc.
Provide technical training and ensure that our inside sales personnel are current with customer processes as well as the application of our product lines.
Work to remove barriers, provide necessary resources, and escalate/triage issues for quick resolution.
Anticipate, identify, and solve performance and operational issues that affect service.
Provide a result-oriented approach to ensure efficiency and productivity of the team.