Inside Sales Advisor

CPI Security • Charlotte, NC

33d • $60,000 - $90,000 • Onsite

About The Position

CPI Security is hiring an Inside Sales Advisor for its Inside Sales team at its corporate headquarters in Charlotte, North Carolina. The advisor works with homeowners and other customers to understand their needs and customize security and home automation packages. Customers contact the team through incoming calls; the role also involves outbound follow-up. The position offers a base hourly rate with tiered, performance-based commission, training, and quarterly bonuses.

Requirements

• Upbeat personality and a fun, positive attitude.
• Strong customer service and interpersonal skills.
• Ability to consistently meet and exceed sales quotas.
• Coachability and a desire for professional growth.
• Ability to work a flexible schedule, including weekends.

Nice To Haves

• One to two years of previous sales experience is preferred but not required.
• Experience with a CRM system such as Salesforce is a plus but not required.
• Exceptional sales skills, particularly upselling and closing abilities, are a plus.

Responsibilities

• Sell residential, commercial, and new construction security and home automation products and services through incoming phone calls.
• Promote, accurately describe, and sell products and services, including upselling and cross-selling when appropriate.
• Complete sales documents accurately so Field Sales and Technicians have the information needed to serve homeowners.
• Listen to customer needs and use a consultative, persuasive sales approach that represents the CPI brand throughout the sales process.
• Engage customers through the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments.
• Create and maintain a sales pipeline using Salesforce CRM and contribute to sales data in multiple systems.
• Contact and follow up with customers through Salesforce and other CRM systems using outbound calls to develop the customer base.
• Work in a fast-paced, sales-driven environment and strive to exceed sales goals.
• Provide high-quality customer care in all interactions.

Benefits

• Annual compensation of $60,000 to $90,000, consisting of a base hourly rate, tiered performance-based commission, training, and quarterly bonus.
• Higher shift pay for working nights and weekends.
• Medical, dental, and vision insurance.
• 401(k) with company matching.
• Short- and long-term disability insurance and life insurance options.
• Company-paid holidays, a floating holiday, and PTO.
• Free monitored security system after 90 days.
• On-site café, coffee and smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
• Engaging company culture made up of a diverse group of people.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed