Inside Sales Advisor - Atlanta

Rivian • Riverdale, GA

12d • Onsite

About The Position

The Inside Sales Advisor is an integral member of Rivian’s Inside Sales organization, building relationships with prospective customers and growing the Rivian community and brand. The advisor owns the customer relationship from lead qualification through the purchase experience, providing personalized, engaging, and educational support through phone, text, email, and other tools. The role calls for a self-driven, results-oriented salesperson who is passionate about Rivian’s mission and delivering memorable customer experiences that support brand loyalty, customer satisfaction, and sales conversion.

This is a full-time, 40-hour-per-week position based at 667 Auburn Ave NE in Atlanta, Georgia. The stated hours are 11:00 AM–7:30 PM Eastern Time. The schedule spans Monday through Sunday and may adjust based on business needs; availability for weekends and some holidays is required. The role includes qualifying and following up with leads, guiding customers through the sales process, maintaining product and competitive knowledge, and collaborating with teammates and sales leadership. Compensation is $17.57–$22.25 per hour for Georgia-based applicants, with eligibility for uncapped commission payments according to the plan’s terms and conditions.

Requirements

• At least 6 years of sales, retail, customer service, or hospitality experience at a top-tier premium brand.
• A proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, and ability to learn new tools quickly.
• Comfort operating large, high-performance vehicles and conducting demo drives with customers.
• Ability to work effectively both independently and as part of a team.
• Positive, upbeat, can-do attitude.
• Ability to obtain and maintain local sales licenses if applicable in the state or province.
• Flexibility to travel as needed for events and active sales activities.

Nice To Haves

• Direct-to-consumer, automotive, or EV experience.
• Experience in a call center environment.
• Experience using CRM systems; Salesforce is preferred.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and key performance indicators, including pipeline management, sales conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
• Lead and support outbound call campaigns.
• Follow up with qualifying leads and progress them through the sales funnel.
• Deliver an authentic, engaging, educational, best-in-class customer experience aligned with Rivian’s core values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that drive conversion and satisfaction.
• Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
• Build and manage a healthy sales pipeline by establishing positive, long-term customer relationships through responsive service.
• Support customers through order confirmation and follow up across stages of the sales process to drive conversion, satisfaction, repeat business, and referrals.
• Solicit and study customer feedback to understand pain points and identify opportunities for continuous improvement.
• Stay informed about the automotive and EV competitive landscape and trends, build value in Rivian products, and address purchase objections.
• Share successful strategies, best practices, and feedback with teammates to foster a culture of learning and collaboration.
• Support and motivate team members by providing clear direction and feedback.
• Resolve customer escalations promptly and escalate outstanding issues to the appropriate teams while ensuring customer satisfaction.
• Communicate business trends and data to leadership, including recommendations about opportunities.
• Monitor customer sentiment and service quality, and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Uncapped commission payments according to the plan’s terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed