Inside Sales Advisor - Irvine

Rivian • Irvine, CA

26d • Onsite

About The Position

Rivian is seeking an Inside Sales Advisor to build relationships with prospective customers and grow the Rivian community and brand. The advisor owns customer relationships from lead qualification through the purchase experience, providing personalized, memorable service and helping customers make informed decisions. The role combines customer education and sales conversion through phone, text, email, and other communication channels, and calls for a self-driven, results-oriented person committed to customer satisfaction and brand loyalty.

This is a full-time position based at 40 Parker in Irvine, California. The stated schedule is 10:00 a.m. to 6:30 p.m. Pacific Time, with 40 hours across a seven-day week and eight hours per shift. Days and shift times may change based on business needs, and availability for weekends and some holidays is required. The position may also require travel for events and active sales activities.

California applicants are offered an hourly rate of $19.24 to $25.49, with eligibility for uncapped commission under the plan's terms and conditions. Rivian offers benefits to eligible full-time and part-time employees and their eligible family members, including paid vacation, paid sick leave, insurance benefits, and potential participation in its 401(k) plan and Employee Stock Purchase Program, subject to eligibility requirements.

Requirements

• At least 6 years of sales, retail, customer service, or hospitality experience at a top-tier premium brand.
• A proven record in a high-velocity sales cycle, from prospecting through closing, in a commission-based environment.
• Experience succeeding in a fast-paced, dynamic startup environment with ongoing iteration and change.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, and the ability to learn new tools quickly.
• Ability to operate large, high-performance vehicles and conduct customer demo drives.
• Ability to work effectively both independently and as part of a team.
• A positive, upbeat, can-do attitude.
• Ability to obtain and maintain local sales licenses if applicable in the candidate's state or province.
• Flexibility to travel as needed for events and active sales activities.

Nice To Haves

• Experience in a call center environment.
• Direct-to-consumer, automotive, or electric-vehicle experience.
• Experience using CRM systems; Salesforce is preferred.

Responsibilities

• Achieve or exceed monthly and quarterly sales targets and key performance indicators, including pipeline management, sales conversion, trade-in and financial-solution take rates, customer satisfaction, and NPS.
• Lead and support outbound call campaigns and follow up with qualifying leads to progress them through the sales funnel.
• Provide an authentic, engaging, educational customer experience aligned with Rivian's core values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that support conversion and customer satisfaction.
• Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories to guide customer decisions.
• Build and manage a healthy sales pipeline through positive, long-term customer relationships and responsive service.
• Support customers through order confirmation and subsequent stages of the sales process to improve conversion, satisfaction, repeat business, and referrals.
• Solicit and study customer feedback to identify and address pain points and opportunities for continuous improvement.
• Stay informed about automotive and EV competitors and trends, understand customer considerations, build product value, and overcome purchase objections.
• Share successful strategies, best practices, and feedback with teammates to foster learning and collaboration.
• Support and motivate team members by providing clear direction and feedback.
• Resolve customer escalations promptly and route outstanding issues to the appropriate teams while maintaining customer satisfaction.
• Communicate business trends and data to leadership and recommend areas of opportunity.
• Monitor customer sentiment and service quality, and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Potential participation in Rivian's 401(k) Plan, subject to eligibility requirements
• Potential participation in Rivian's Employee Stock Purchase Program, subject to eligibility requirements
• Uncapped commission payments according to the plan's terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed