Inside Sales Account Manager

Border States • Billings, MT

11d • Onsite

About The Position

The Inside Sales Account Manager supports Border States’ Sales and Marketing Departments by managing assigned customer relationships and promoting the company’s products, services, and capabilities. The role focuses on retaining existing business, growing assigned accounts, and converting new accounts primarily through phone, email, and occasional face-to-face meetings. The position also coordinates sales strategies with preferred vendors, directs company sales and support resources, and provides input to pricing and purchasing teams on competitive pricing and margins, product evaluations, electrical code requirements, inventory, and other sales and service matters.

The position is based in Billings, Montana. It is part of an employee-owned electrical supply distribution company serving construction, industrial, and utility markets. The work includes frequent customer communication, computer and telephone use, and travel as needed. The job description lists frequent lifting from floor of items under 51 pounds, frequent standing, walking, bending, stair climbing, reaching, repetitive hand motions, driving, and travel; sitting, talking, telephone use, and hearing are continuous. Occasional exposure to adverse weather and temperatures is noted.

Requirements

• Bachelor’s degree in business, sales, marketing, or trade, or equivalent related work experience.
• Technical competence in understanding electrical systems.
• Experience with contract negotiation.
• Experience presenting in front of a large group.
• Ability to read, write, and speak English.
• Consistently provide responsive, quality service that meets or exceeds customer expectations.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to plan and organize effectively.
• Strong customer service skills, including competence, accuracy, responsiveness, and engagement.
• Ability to read an electrical one-line diagram.
• Able to perform the essential job duties and satisfy job requirements with or without reasonable accommodation.

Nice To Haves

• At least 4 years of prior customer service, marketing, and quotation or sales experience.
• At least 4 years of prior electrical distribution and quotation experience.
• Strong working knowledge of Windows PCs, Microsoft Office (Excel, Word, Access, and PowerPoint), the internet, email, and SAP software.

Responsibilities

• Meet or exceed established sales and gross profit objectives.
• Develop customer contacts and serve customers by phone, email, and/or web conferencing to secure orders and generate sales of products and services.
• Make cold calls and qualify leads.
• Create account plans and achieve sales objectives.
• Identify and help transition medium-potential accounts to high-potential accounts for field-based coverage.
• Provide customer support through expediting, pricing, follow-up, returns, and other services.
• Follow up promptly on technical inquiries and requests, potentially after business hours.
• Enter TCCM cost-savings documentation relevant to assigned customers.
• Use marketing tools, technical specialists, and company capabilities and services to support coordinated sales strategies for assigned customers.
• Coordinate sales strategies with preferred vendors to maximize customer sales potential.
• Manage and direct company sales and support resources to maximize sales and profit potential across products, markets, and specialist opportunities.
• Participate in marketing plans and strategies and advise sales management on their implementation and success.
• Share customer needs and concerns regarding pricing, products, customer service and support, competition, procedures, and market or customer potential with sales and marketing staff.
• Provide strategic input to pricing and purchasing teams regarding competitive pricing and margin strategy, product evaluations, electrical code requirements, inventory requirements, and related sales, marketing, and service functions.
• Advise Customer Financial Services staff about changes in customer creditworthiness, management, or ownership.
• Lead and attend sales and product meetings and technical training programs as required; assist with sales meetings, trade shows, and training as needed.
• Coordinate with Customer Financial Services to resolve customer billing issues involving pricing, shipping, delivery, or credit areas.
• Entertain clients as needed.
• Perform other duties as assigned.

Benefits

• Health benefits
• Dental insurance
• Vision insurance
• Accident, critical illness, and hospital indemnity benefits
• Flexible spending account (FSA) and health savings account (HSA)
• Employee Stock Ownership Plan (ESOP)
• Disability benefits
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Paid holidays
• Paid volunteer time
• Personal leave time
• Bonuses upon achievement of branch and company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level