Inside Sales Account Manager

ORGANIZED LIVING INC•Sharonville, OH

5d•Hybrid

About The Position

The Inside Sales Account Manager is the primary business partner for an assigned portfolio of dealer accounts, responsible for driving revenue growth, customer retention, and adoption of Organized Living products, programs, and software. Working with the outside sales team, the role pursues new sales opportunities, follows up on company-generated leads, expands existing business through cross-selling and upselling, and helps customers maximize the value of the company’s offerings. This is a non-supervisory position with no direct reports. The role is based in Cincinnati, Ohio, with a hybrid schedule of three days in the office and two days remote.

Requirements

Five or more years of successful experience in account management, inside sales, customer success, or business-to-business sales.
Demonstrated success growing existing accounts through relationship management, upselling, and cross-selling.
Proven ability to prospect, manage sales opportunities, and consistently meet or exceed sales goals.
Strong communication, presentation, negotiation, and relationship-building skills.
Experience working with CRM systems and Microsoft Office.
Strong organization, time management, and follow-up skills.
Self-motivated, competitive, and results-oriented, with the ability to work independently.

Nice To Haves

Experience supporting builders, dealers, residential construction, building products, or home improvement industries.

Responsibilities

Manage and grow an assigned portfolio of dealer accounts, meeting sales, retention, and growth objectives.
Generate sales through outbound customer engagement, account reviews, business development, and strategic account planning.
Qualify, distribute, and follow up on company-generated leads and project opportunities, partnering with dealers to convert opportunities into business.
Build relationships with dealers, builders, contractors, architects, general contractors, and other industry partners to increase dealer growth, product specifications, and sales.
Develop multifamily business opportunities by identifying projects, cultivating general contractor relationships, and securing placement on invitation-to-bid lists.
Identify opportunities to upsell, cross-sell, and expand customer participation across the company’s product lines, programs, and software platform.
Partner with Territory Managers, Agency Representatives, Sales Leadership, Marketing, and Operations to execute growth strategies, support major opportunities, and expand market share.
Conduct product demonstrations, virtual sales presentations, customer training, and business reviews to drive awareness, engagement, and adoption.
Coordinate customer onboarding and ongoing education to support customer success and software utilization.
Monitor dealer lead performance, provide coaching, and ensure compliance with expectations for continued lead eligibility.
Manage lead activity, sales pipelines, forecasts, project status, and customer communications in the CRM and software platform, maintaining accurate reporting and timely follow-up.
Gather customer feedback, market intelligence, and competitive insights to support business planning, product development, and continuous improvement.
Resolve customer issues efficiently while maintaining focus on customer satisfaction, dealer performance, and revenue growth.