Inside Sales Account Manager

State Steel Omaha•Sioux Falls, SD

About The Position

The Inside Account Manager generates revenue and gross margin by developing and maintaining a strong customer base. The role uses relationship-based selling to meet customers’ steel needs while maximizing company profitability, including pricing and negotiation. It also involves substantial order entry, order tracking, and problem resolution. Successful account managers take ownership of customers and orders and keep customers informed throughout the sales process. The position builds relationships with new and existing accounts, understands and fulfills customer expectations, and works to resolve customer needs. It contributes to territory and company goals, shares market feedback, develops knowledge of State Steel’s products and services, and collaborates with account managers and colleagues across the company. The role requires extended periods of computer work, a professional appearance appropriate for meetings with senior-level employees or clients, and limited travel of up to three or four times per year. Travel to the office may be required during extreme weather conditions.

Requirements

Tremendous drive for results.
Highly proactive, takes initiative, is a proven self-starter, and goes the extra mile.
Strong customer orientation and proven relationship-building skills.
Takes responsibility and ownership of customer challenges.
Consistently demonstrates an ownership mentality.
Proficient with required software applications, including Salesforce, SAP (coming), and Microsoft Office.
Strong written and oral communication skills.
Strong cooperation and collaboration skills.
Understanding of basic economics related to supply and demand.
Composure and ability to instill trust and confidence.
Comfortable with negotiation.
Highly detail-oriented and thorough.
Strong numerical abilities.
Excellent organizational skills.
High learning agility.
Able to perform primary job responsibilities while spending long periods of time at a computer.
Maintains a professional appearance appropriate for meetings with executive-level employees or clients.
Able to travel to the office in extreme weather conditions if required.

Nice To Haves

Proven experience in a role responsible for managing customer needs.
Knowledge of general business principles related to revenue generation, cost impacts, and bottom-line results.
Background in the steel industry or a related field.
Bachelor’s degree in Business Administration or a related discipline, or equivalent work experience.

Responsibilities

Build relationships with new and existing accounts to maximize territory growth.
Understand customer needs and accurately meet expectations for quality, delivery, paperwork, and communication.
Identify solutions to customer needs through problem-solving.
Price inquiries to maximize revenue while considering operational costs.
Understand return on invested capital (ROIC) and make decisions aligned with company goals.
Develop an in-depth understanding of State Steel’s products and services.
Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success.
Monitor territory and company goals and results regularly.
Provide feedback about territory market conditions.
Cooperate with teammates within and outside the Sales Department.
Assist other account managers with daily activities when needed.
Manage order entry, order tracking, and problem resolution, while keeping customers informed throughout the sales process.