Account Manager, Inside Sales
About The Position
As a full-time member of the Sales Team, the Account Manager helps drive revenue growth and customer satisfaction by handling inbound customer inquiries and supporting existing customer retention and expansion. Working as part of a global team, the role manages sales funnels, responds to incoming inquiries, qualifies leads, and builds strong relationships with client partners. The position is suited to someone with early-career experience in sales, account management, or customer-facing work who is eager to learn and grow in the technology sector. This role is onsite at the company’s South Burlington, Vermont or Cary, North Carolina offices. The Account Manager learns the product line and provides consultative guidance to customers selecting technical hardware and edge computing solutions. Sales cycles range from transactional orders to guided technical solution sales. The role also collaborates across internal teams to address customer challenges and support smooth delivery.
Requirements
- 1–3 years of experience in sales, account management, customer success, or B2B customer-facing roles.
- Bachelor's degree in Business, Marketing, Communication, or a related field, or equivalent practical experience in a sales or support environment.
- Ability to work in the U.S. without visa sponsorship, now and in the future.
- Strong organizational skills and an enthusiastic, consultative approach.
- Ability to communicate clearly and professionally with technical buyers and business contacts.
- Ability to manage workload and prioritize sales opportunities.
Nice To Haves
- Technology background.
- Eagerness to learn hardware solutions and consultative selling principles.
- Technical aptitude and interest in collaborating with internal teams to solve customer challenges.
Responsibilities
- Manage lead qualification, initial contact, and sales funnel progression to help expand customer accounts.
- Handle inbound customer inquiries while retaining and growing existing accounts.
- Learn the product line and provide consultative guidance to help customers select technical hardware and edge computing solutions.
- Manage day-to-day customer relationships across inbound prospects and growing accounts.
- Guide sales cycles ranging from transactional orders to guided technical solution sales.
- Work with customers on orders, pricing, and account terms to achieve sales goals and support account health.
- Use organizational and problem-solving skills to assist customers and deliver a positive experience.
- Collaborate with internal teams, including engineering and operations, to solve customer challenges and ensure smooth delivery.
- Organize daily workload and sales pipeline, maintaining personal accountability and supporting the team.
- Learn new processes, hardware technologies, and emerging industry trends.
Benefits
- Competitive salary based on experience and role requirements.
- Comprehensive benefits package.
- 401k plan with 3% employer contribution.
- Annual profit share bonus.
- Paid maternity and paternity leave.
- Short- and long-term disability.
- Personal development plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
