Inside Property Adjuster - Remote Trainee (MST/PST)

Allstate • USA - TX (Remote), TX

20h • $47,500 - $70,375 • Remote

About The Position

The Inside Property Adjuster provides service to policyholders by virtually inspecting property damage, investigating coverage, preparing estimates, and settling claims promptly and accurately. The role focuses particularly on water losses and involves communicating remotely with customers, contractors, vendors, third-party carriers, and claimants by phone, email, text, and video. The adjuster uses platforms including Xactimate and ClaimsX Video Collaboration, applies policy agreements and applicable legal and business standards, negotiates settlements, and documents claim work accurately and on time.

The position is remote. The listed schedule is 8:00 a.m.–4:30 p.m. Eastern Time, Monday through Friday, with rotational Saturdays. Allstate provides initial and ongoing training on claims systems, processes, and continuous improvement. Depending on the employee’s office or area, an adjuster and/or appraiser license may be required within 60 days of hire, including passing an additional background check. A $1,000 licensing sign-on bonus may be available to eligible candidates who already hold applicable active licenses; former Allstate employees and employees of its family of companies are ineligible.

Requirements

• At least 1 year of previous customer service experience.
• Ability to assess property damage and accurately determine claim coverage.
• Excellent negotiation and communication skills for interacting remotely with customers and stakeholders.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized approach focused on high-quality and efficient claim resolutions.
• If required for the employee’s office or area, obtain an adjuster and/or appraiser license within 60 days of hire and pass the required additional background check.

Nice To Haves

• Previous industry experience.
• Proficiency with Xactimate and other software used for virtual assessments.
• Residence in the Central or Eastern time zone is preferred.

Responsibilities

• Provide empathetic, clear, and supportive service to policyholders throughout property claims.
• Virtually inspect and assess property damage, with a particular focus on water losses.
• Investigate property claims, review damage details, interpret policies, and determine coverage.
• Prepare estimates and settle claims promptly and accurately.
• Communicate with customers through phone, email, text, and sometimes video, adapting communication to customer preferences and providing claim updates.
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use estimate tools, job aids, and settlement platforms to resolve claims and handle challenging or complex situations.
• Apply policy agreements and protect the company financially through appropriate claim handling.
• Maintain clear, timely, and accurate claim documentation in the claims system.

Benefits

• Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
• Competitive pay and support for continuous development and career advancement.
• Scheduling flexibility and a time-off policy intended to support work-life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• A comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses; prior Allstate employees and employees of its family of companies are not eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed