Inside Property Inside Adjuster Trainee - In-office Scottsdale, AZ

Allstate • Scottsdale, AZ

19h • $24 - $29 • Onsite

About The Position

This is an in-office position based in Scottsdale, Arizona. The Inside Property Adjuster provides service to policyholders by virtually inspecting property damage, investigating coverage, preparing estimates, and settling claims promptly and accurately. The role has a particular focus on water losses and involves communicating with customers, contractors, vendors, third-party carriers, and claimants through phone calls, email, text, and video collaboration. Tools include Xactimate, ClaimsX Video Collaboration, estimate tools, job aids, settlement platforms, and a claims system.

The adjuster handles claims with empathy and clear, customer-focused communication; reviews damage and interprets policies to determine coverage; negotiates settlements in line with legal and business standards; and documents claim activity accurately and on time. The role requires independent work, sound judgment, problem-solving, and time management in a fast-paced claims environment. Comprehensive initial and ongoing training is provided.

The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., in the office, with rotational Saturday duty performed from home. The position requires availability for some weekends and extended hours when necessary. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire, including passing an additional background check. A $1,000 licensing sign-on bonus may be available to eligible candidates who already hold applicable active licenses; current and former Allstate employees are ineligible.

Requirements

• At least 1 year of previous customer service experience.
• Ability to assess property damage and accurately determine claim coverage.
• Excellent negotiation and communication skills for interacting remotely with customers and stakeholders.
• Ability to work independently and manage time efficiently.
• Detail-oriented and organized, with a focus on high-quality, efficient claim resolutions.
• Willingness to work some weekends and extended hours when necessary.
• If required by the office or area, obtain an adjuster and/or appraiser license within 60 days of hire and pass the associated additional background check.

Nice To Haves

• Previous industry experience is highly desired.
• Proficiency with Xactimate and other software used for virtual assessments is preferred.
• Applicable active licenses, which may qualify the candidate for a licensing sign-on bonus.

Responsibilities

• Provide exceptional, empathetic service to policyholders throughout property claims.
• Virtually inspect property damage, with particular focus on water-loss claims.
• Investigate claims by reviewing damage and interpreting policies to determine coverage.
• Prepare estimates and settle claims promptly and accurately.
• Communicate claim needs and progress with customers and stakeholders by phone, email, text, and video, taking customer communication preferences into account.
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use estimate tools, job aids, settlement platforms, and other software to resolve claims efficiently.
• Apply critical thinking and appropriate tactics to manage challenging or complex situations.
• Protect the company financially by handling claims in accordance with policy agreements.
• Maintain timely and accurate documentation in the claims system.
• Work the scheduled rotational Saturday shift from home and be available for some weekends and extended hours when necessary.

Benefits

• Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
• 401(k)/pension.
• Education reimbursement.
• Scheduling flexibility and a time-off policy intended to support work-life balance.
• Initial and ongoing training.
• Competitive pay and support for continuous development and career advancement.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.
• Technology setup including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed