Inside Property Adjuster - In Office / Hybrid - Denver, CO

Allstate • Denver, CO

20h • $47,500 - $70,375 • Hybrid

About The Position

The Inside Property Adjuster is a hybrid trainee role based at Allstate’s Denver office in Greenwood Village, Colorado. The role provides service to policyholders by virtually inspecting property damage, investigating coverage, preparing estimates, and settling claims accurately and promptly. Adjusters communicate with customers, contractors, vendors, third-party carriers, and claimants by phone, email, text, and video, with particular focus on water-loss claims.

The position requires compassionate customer service, independent investigation and interpretation of policy coverage, effective communication, negotiation, critical thinking, and accurate documentation in a claims system. Allstate provides initial training on claims fundamentals, systems, and processes, as well as ongoing training. The position has no supervisory duties.

The stated schedule is 8:00 a.m.–4:30 p.m. MST, with office work Monday, Wednesday, and Friday and remote work Tuesday and Thursday after training. Employees work in the office five days per week for the first six months, then move to the hybrid schedule. The posting also contains a conflicting description of a Long Island City schedule; the Denver schedule is specified in the role and schedule sections.

Requirements

• At least 1 year of previous customer service experience.
• Excellent negotiation and communication skills for interacting remotely with customers and stakeholders.
• Ability to assess property damage and accurately determine claim coverage.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on high-quality, efficient claim resolutions.
• Obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area; licensing may require an additional background check.
• Submit to a background investigation.

Nice To Haves

• Previous industry experience is highly desired.
• Proficiency with Xactimate and other software used for virtual assessments is preferred.
• Applicable active licenses, potentially including a Home Resident Property & Casualty License or designation, may qualify the candidate for a $1,000 licensing sign-on bonus; former Allstate employees, including family-company employees, are ineligible.

Responsibilities

• Provide compassionate service to policyholders throughout property claims.
• Virtually inspect property damage and investigate claims.
• Review damage and interpret policies to determine coverage.
• Prepare estimates and settle claims promptly and accurately.
• Communicate claim needs and progress with customers using their preferred communication channels, including phone, email, text, and video.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use estimate tools, job aids, and settlement platforms to resolve claims and challenging situations.
• Protect the company financially by applying policy agreements and completing timely, accurate claim documentation.
• Complete initial and ongoing training on claims systems, processes, and job responsibilities.

Benefits

• Benefits package from the first day of employment, including time off, healthcare, and retirement.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work-life balance.
• Initial and ongoing job training.
• 401(k)/pension.
• Education reimbursement.
• Comprehensive technology setup, including laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed