Property Adjuster

Allcat Claims Service•San Antonio, TX

1d•Onsite

About The Position

This full-time, on-site position provides property claims service to customers through multiple communication channels. The Property Adjuster reviews, evaluates, and adjusts moderately complex to complex property claims; confirms coverage; and settles claims equitably in accordance with carrier guidelines and state regulatory requirements. The role escalates coverage issues and damage disputes as needed. The posting describes the position as located at the company’s Chandler, Arizona facility, while its Work Location section lists San Antonio, TX.

Requirements

High school diploma or GED.
Current adjuster license or ability to obtain an adjuster license.
At least 2 years of property claims adjusting experience, including dwelling claims.
Advanced property construction knowledge.
Computer literacy in a Windows operating environment.
Strong customer service, communication, and organizational skills.
Ability to handle routine or repetitive activities while responding to disruption and change.
Comfort working in a fast-paced environment and adapting to process or system changes.
Accuracy and attention to detail.
Ability to learn new technologies.
Working knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
Suitable at-home workspace for customer contact.

Nice To Haves

At least 3 years of experience handling non-catastrophe property claims from the desk.
At least 2 years of property claims experience handling water claims, including water mitigation.
Working knowledge of Symbility and Claims Connect.
Working knowledge of Guidewire-based claims management systems.
College degree and/or industry designations such as CPCU, AIC, or SCLA.

Responsibilities

Adjust moderately complex to highly complex property claims, including structure damage, personal property, and Additional Living Expense (ALE) claims involving moderate to high value or severity.
Handle customer escalations, Department of Insurance complaints, and claims involving public adjuster or attorney representation.
Contribute to business goals and performance metrics, and use tools and technology effectively.
Support workload surges and catastrophe operations as needed, including significant overtime during designated catastrophe events.
Apply advanced knowledge of property and casualty insurance products, services, processes, policy contracts, and coverage to claims.
Serve as a resource to less experienced team members on complex escalated issues.
Partner with internal resources to facilitate claims resolution.