Inside Front Counter Sales - Building Materials

Builders FirstSource•Orem, UT

About The Position

The Inside Front Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining company standards for excellent customer service. The role may handle special orders and advanced pricing, and generates sales by gathering customers’ product needs and design specifications while serving as a liaison between the company and its customers. The representative works with purchasing, inside technical and design staff, production staff, and customers to address product selection, orders, pricing, quotations, complaints, delivery and installation scheduling, and follow-ups. The role also supports sales goals, provides material takeoffs and technical assistance, helps size lumber products using appropriate software, coordinates special-product purchases and deliveries, processes orders and sales documents, maintains inventory, operates the cash register, and researches credits, returns, and late payments. The position has no supervisory responsibilities. Work takes place in both a typical office environment and outside locations with temperature and weather variations. The employee must be able to drive and walk throughout yards, plants, and offices; stand and walk frequently; and lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.

Requirements

High school diploma.
1–2 years of experience in the building materials industry with extensive knowledge of products and applications.
Good interpersonal and customer relations skills.
Strong verbal and written communication skills.
Good interpersonal and influencing skills.
Strong customer service skills.
Knowledge of basic sales techniques and concepts.
Strong attention to detail.
Knowledge of business math.
Knowledge of company products, production processes, and product standards.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Familiarity with inventory and inventory control.
Ability to operate a computer, calculator, and cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Ability to drive and walk throughout yards, plants, and offices.
Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
Ability to stand and walk frequently throughout the day.

Responsibilities

Collect customer product needs and design specifications in person and over the phone, representing the company and liaising among customers, purchasing, technical/design staff, and production staff.
Respond to inquiries about product selection, orders, pricing and quotations, complaints, delivery and installation scheduling, and customer follow-ups.
Initiate calls to customers to generate sales and meet projected sales goals.
Develop sales techniques and product and industry knowledge through company training, including knowledge of residential, rural, industrial, and commercial construction.
Research client needs and industry competition and learn company product features and benefits to generate sales opportunities.
Prepare accurate and complete material takeoffs for single- and multiple-family home projects.
Provide technical assistance to drafting and engineering as required.
Analyze and size lumber products using appropriate software.
Coordinate the purchase and delivery of special products.
Obtain information on pricing, specifications, uses, and availability.
Code and enter customer orders, pricing information, and other data into the computer system.
Create accurate and complete invoices, work orders, and sales tickets.
Maintain stock levels on the sales floor and in the stockroom.
Operate and balance the cash register daily.
Research credits, returns, and late payments as needed.
Work with outside sales representatives to support customer satisfaction.
Follow safety procedures and practices, attend periodic safety meetings as required, and potentially recommend safety improvements.