Inside Front Counter Sales - Building Materials

Builders FirstSource•Orem, UT

2d•$19 - $21

About The Position

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining excellent customer service. The role may handle special orders and advanced pricing, generates sales by identifying customers’ product needs and design specifications, and serves as a liaison between the company and its customers. The position has no supervisory responsibilities.

Requirements

High school diploma.
1–2 years of experience in the building materials industry, with extensive product and application knowledge.
Good interpersonal and customer-relations skills and strong oral and written communication skills.
Good interpersonal and influencing skills.
Strong customer service skills.
Knowledge of basic sales techniques and concepts.
Strong attention to detail.
Knowledge of business math.
Knowledge of company products, production processes, and product standards.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Familiarity with inventory and inventory control.
Ability to operate a computer, calculator, and cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Ability to drive and walk throughout yards, plants, and offices.
Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.
Ability to stand and walk frequently throughout the day.

Responsibilities

Collect customer product needs and design specifications by phone or in person and coordinate information among customers, purchasing, technical/design staff, and production staff.
Respond to inquiries about product selection, orders, prices and quotations, complaints, and delivery and installation schedules; provide customer follow-up.
Make telephone calls to generate sales and achieve projected sales goals.
Develop sales techniques and product, industry, and construction knowledge through company training and other learning.
Research client needs and industry competition and learn company product features and benefits to generate sales opportunities.
Prepare accurate material takeoffs for single- and multifamily home projects.
Provide technical assistance to drafting and engineering as needed.
Analyze and size lumber products using appropriate software.
Coordinate purchases and delivery of special products; obtain information about pricing, specifications, uses, and availability.
Enter customer orders, pricing, and other data into the computer system.
Create accurate invoices, work orders, and sales tickets.
Maintain stock levels on the sales floor and in the stockroom.
Operate and balance the cash register daily.
Research credits, returns, and late payments as needed.
Work with outside sales representatives to ensure customer satisfaction.
Follow safety procedures, attend required safety meetings, and potentially recommend safety improvements.