Inside Account Manager - Genesis Systems
About The Position
Genesis Systems distributes valves, control valves, regulators, and valve automation products in Texas and Oklahoma. It works with customers’ engineering, purchasing, and maintenance divisions to provide solutions for common and specialty valve applications and improve process efficiency and reliability. Genesis Systems is a subsidiary of FloWorks USA LP, a privately held company located in Houston, Texas. The Inside Account Manager serves as a key point of support for customers and the outside sales team throughout the order process, from product selection and proposals through delivery and billing. The role supports day-to-day valve and automation applications, enters and processes customer and vendor orders, coordinates returns and credits, and tracks open orders to meet customer delivery needs. The position operates in a professional office environment using standard office equipment. Occasional visits to warehouses or operational sites may be required. FloWorks describes its benefits package as supporting employees’ health, financial well-being, and work-life balance. The job description notes that duties may be added or changed by management and that the role description is not a comprehensive inventory of all duties or qualifications.
Requirements
- Professional-level written and verbal communication in English.
- Problem-solving skills.
- Math skills.
- Time-management skills.
- Mechanical aptitude.
- Knowledge of basic physics, temperature, pressure, metallurgy, electricity, and basic piping and valving.
- Ability to use Excel, Adobe, Word, Outlook, a PC, calculators, and enterprise systems interfaces.
Nice To Haves
- Bachelor’s degree in engineering or industrial distribution is preferred.
Responsibilities
- Handle sales- and availability-related phone calls and emails with customers, the outside sales force, and vendors.
- Provide customers with product data, documentation, and drawings on request.
- Assist customers and the outside sales team with sizing and applications of valves, actuators, and accessories.
- Prepare and present customer proposals in Excel and PDF.
- Facilitate customer returns and credits.
- Assist Materials personnel with vendor returns resulting from customer returns and credit requests.
- Update stock and OAN part number needs.
- Confirm customer purchase orders match the offer in quantity, need dates, pricing, delivery address, payment terms, and tax status.
- Enter customer orders and vendor purchase orders into enterprise systems.
- Create internal documentation for production and assembly notes.
- Expedite and track customer and vendor orders to support customer on-time delivery needs and timely billing.
- Secure hardcopy backup work for order documentation.
- Communicate administratively with the Shared Services Group regarding new customer and vendor account details, sales tax, late orders, and billing issues.
- Perform other sales-support tasks as needed.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Health Savings and Flexible Spending Accounts.
- Supplemental coverage for accident, critical illness, and hospital indemnity.
- Employee Assistance Program, including three free counseling sessions.
- Discounted identity theft protection.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
