Inside Account Manager - Genesis Systems
About The Position
The Inside Account Manager serves as a key point of support for customers and the outside sales team throughout the order process, from product selection and proposals through delivery and billing. The role supports day-to-day valve and automation applications, processes customer and vendor orders, coordinates returns and credits, and tracks open orders to meet customer delivery needs. Genesis Systems distributes valves, control valves, regulators, and valve automation products in Texas and Oklahoma. It works with customers’ engineering, purchasing, and maintenance divisions to provide solutions for common and specialty valve applications and to improve process efficiency and reliability. Genesis Systems is a subsidiary of FloWorks USA LP, a privately held company located in Houston, Texas. The role operates in a professional office environment using standard office equipment. Occasional visits to warehouses or operational sites may be required. The listed physical demands include frequent standing and walking, continual sitting and use of hand and finger dexterity, occasional bending and lifting items up to 25 pounds, and occasional exposure to moving mechanical parts, outdoor weather, and loud noise.
Requirements
- Working knowledge of Excel, Adobe, Word, Outlook, Microsoft PCs, calculators, and enterprise systems interfaces.
- Problem-solving, mathematics, professional written and verbal English communication, and time-management skills.
- Mechanical aptitude and knowledge of basic physics, temperature, pressure, metallurgy, and electricity.
- Basic piping and valving knowledge.
Nice To Haves
- Bachelor’s degree in engineering or industrial distribution is preferred.
Responsibilities
- Handle sales and availability-related phone calls and emails with customers, the outside sales force, and vendors.
- Provide customers with product data, documentation, and drawings upon request.
- Assist customers and the outside sales team with sizing and application of valves, actuators, and accessories.
- Prepare customer proposals in Excel and PDF.
- Facilitate customer returns and credits.
- Assist Materials personnel with vendor returns resulting from customer returns and credit requests.
- Update needs for stock and OAN part numbers.
- Verify that customer purchase orders match offers regarding quantity, need dates, pricing, delivery address, payment terms, and tax status.
- Enter customer orders and vendor purchase orders into enterprise systems.
- Create internal documentation for production and assembly notes.
- Expedite and track customer and vendor orders to meet customer on-time delivery needs and support timely billing.
- Secure hardcopy backup documentation for orders.
- Communicate administratively with the Shared Services Group regarding new customer and vendor account details, sales tax, late orders, and billing issues.
- Perform other sales-support tasks as needed.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Health Savings and Flexible Spending Accounts.
- Supplemental accident, critical illness, and hospital indemnity coverage.
- Employee Assistance Program, including three free counseling sessions.
- Identity theft protection at discounted rates.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
