Inpatient Services Assistant

Odyssey House Louisiana•New Orleans, LA

About The Position

Odyssey House Louisiana, Inc. is seeking a full-time, non-exempt Inpatient Services Assistant to support its Inpatient Services program. The role performs administrative work involving scheduling, data entry, reporting, documentation, insurance verification, Medicaid application assistance, and supply and inventory management. It helps maintain compliance with organizational policies, program standards, and regulatory requirements, and supports efficient, patient-centered clinic operations. The position involves limited independent decision-making within established guidelines. The assistant supports inventory and purchasing processes across Medical, Counseling, BHT, and Admissions; helps address documentation backlogs; maintains H&P tracking data; and may provide front desk and insurance-verification coverage when needed. The role also collaborates with other departments, participates in training and quality-improvement efforts, and interacts professionally and respectfully with clients, colleagues, and stakeholders while maintaining confidentiality. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

One year of Administrative Assistant experience.
Two years of experience working with diverse populations.
Proficiency in the MS Office 365 Suite.
Excellent written, verbal, organizational, and communication skills.
Ability to be creative and flexible within the parameters of treatment programs and modalities.

Nice To Haves

Database management experience.

Responsibilities

Perform administrative tasks that support daily operations.
Enter data accurately and promptly into systems, including Excel documents and 10e11.
Prepare and maintain reports and other requested documentation.
Complete incident reports before the end of each shift in accordance with policy.
Assist with administrative projects and other assigned duties, including open houses.
Complete insurance verification for clients and cross-train to provide eligibility-verification coverage when other staff are absent.
Assist patients with Medicaid applications, verify application status, and follow up on pending applications.
Manage inventory and maintain established PAR levels across Medical, Counseling, BHT, and Admissions; monitor supply levels and coordinate replenishment.
Ensure inventory practices comply with storage regulations and support accountability, waste reduction, and expense control.
Make timely and accurate Microix entries to support purchasing and inventory processes.
Assist with scanning outstanding and historical documentation to reduce backlogs and compliance risks.
Own H&P data entry using information from 10e11 and emails.
Support adherence to SAMHSA, ASAM, CARF, and agency contract requirements.
Work with clients to maximize units of service and maintain contract deliverables.
Coordinate and collaborate with other departments to support integrated care delivery.
Attend staff meetings, in-service training, and quarterly training sessions as required.
Contribute to quality-improvement and program-development initiatives.
Cross-train to provide administrative front desk coverage when staffing gaps arise.
Treat clients, colleagues, and stakeholders with dignity and respect; demonstrate professionalism, cultural competence, and confidentiality.
Complete assignments within designated timeframes and in accordance with organizational policies.