Inn Shop Attendant

The Gasparilla Inn•Boca Grande, FL

13d•Onsite

About The Position

The Inn Shop Attendant assists guests with purchases and requests while maintaining the resort’s standards and supporting sales. The role also involves carefully monitoring merchandise so that all items are accounted for. The attendant provides individualized service intended to make each guest feel that their comfort and convenience are primary concerns of The Gasparilla Inn & Club. The attendant maintains knowledge of daily hotel operations, scheduled group activities, and the proper use of tools and supplies. Duties include opening the shop, keeping it clean and organized, displaying and replenishing merchandise, assisting guests with product questions and requests, monitoring the work area, answering the telephone, and maintaining an accurate cash drawer. The role requires attention to detail, organization, prioritization, numerical accuracy, multitasking, discretion, and teamwork. This is a full-time, non-exempt, on-site position at The Gasparilla Inn and Club in Boca Grande, Florida. The position works a morning shift and reports to the Retail Manager and Retail Director. No travel or on-call work is required.

Requirements

Must be at least 18 years old.
At least 2 years of experience in a customer service position.
Must speak English.
Outgoing and professional demeanor.
Ability to understand guest inquiries and provide responses.
Ability to prioritize, organize, and follow up.
Ability to focus on details and resolve numerical problems.
Ability to multitask in a fast-paced environment and work well under pressure.
Ability to maintain confidentiality of guest and hotel information.
Ability to remain stationary at the assigned post for extended periods.
Ability to bend, twist, kneel, lift up to 50 pounds, and push or pull.
Ability to sit and to stand for approximately 90% of the time.
High degree of hand and finger dexterity.
Ability to communicate verbally and hear, and to see the work area and perform job duties accurately.
Ability to follow the safety policy.

Nice To Haves

1 year of retail experience.

Responsibilities

Adhere to the Gasparilla Inn’s 4 Steps to Memorable Service and exhibit its Core Values.
Maintain knowledge of daily house count, VIPs, arrivals, departments, group activities, and activity locations.
Use the tools, equipment, and supplies required for the job properly.
Complete assigned opening duties in accordance with department and accounting procedures.
Organize and clean the shop during the shift, including removing trash, cleaning and dusting the work area, and folding and refolding merchandise.
Display merchandise neatly and attractively and stock and restock items throughout the shift.
Acknowledge guests, promote positive guest relations, sell merchandise, and answer guests’ questions about items.
Follow through on guest requests in accordance with hotel standards.
Monitor guest activity in the assigned work area, watch for signs of trouble, and notify Security promptly when needed.
Answer the telephone within three rings using correct salutations and telephone etiquette.
Maintain an accurate cash drawer.
Work cohesively with other departments and coworkers as part of a team.
Perform other duties as assigned.