Inkjet Field Specialist

Nazdar Company•Greensboro, NC

About The Position

Nazdar is seeking an Inkjet Field Specialist located in North Carolina for its Technical Services department. The role primarily installs, trains users on, and repairs graphic and textile inkjet equipment sold and supported by Nazdar. It also provides technical support to equipment users by phone and computer. The position involves travel to printing facilities throughout the continental United States, primarily by company-provided vehicle, with occasional commercial air travel outside the employee’s region. The specialist documents service work, parts used, and equipment recommendations; provides advanced support on digital printing equipment, inks, media, software, and finishing; follows established safety, quality, and efficiency procedures; and reports field, direct-report, and vendor-support issues to a manager. The specialist may also assist at trade shows and perform other duties as directed. Nazdar offers competitive pay and benefits, a supportive environment, training, professional development, recognition programs, and career growth opportunities.

Requirements

High school diploma or GED.
Current valid driver’s license, subject to an annual Department of Motor Vehicles check conducted by the company.
Ability to read and interpret safety rules, operating and maintenance instructions, product literature, regulatory documents, equipment schematics, and service manuals.
Ability to solve practical and complex problems within a limited time frame.
At least 10 years of experience in all aspects of inkjet printing, including wide/super-wide, solvent, UV, and aqueous inks; graphic and textile applications; prepress color control; software file output; and color profiling.
Hands-on experience with wide-format inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment.
Overall knowledge of art generation, inkjet printing, and finishing.
Effective use of Microsoft Office programs, including Outlook, Excel, and Word.
Effective use of Adobe programs, including Photoshop, Illustrator, and InDesign.
Operational knowledge of one or more RIP software programs, such as VersaWorks, Wasatch, Caldera, EFI Fiery, and Onyx.
Knowledge of networking, internet capabilities, web access, and electronic file transfer.
High mechanical aptitude and confidence using tools.
Ability to collaborate and work well with others to solve problems.
Understanding of electricity and the differing requirements of printing equipment in various environments.
Ability to travel in an automobile for extended periods.
Ability to talk and hear; close, distance, and peripheral vision.
Occasionally lift up to 75 pounds.

Nice To Haves

Associate or bachelor’s degree in computer graphics or graphic arts study.
Inkjet equipment certifications.
RIP software and color management certifications.
Knowledge of media and ink profiling and how media affects color output.

Responsibilities

Install, repair, and train users on the operation of graphic and textile inkjet equipment sold and supported by Nazdar.
Communicate effectively with Nazdar customers at facilities within the continental United States.
Provide remote technical support by phone and computer when not at customer facilities.
Work with sales to identify sales opportunities when equipment is outdated or inefficient.
Occasionally set up, operate, and demonstrate inkjet printing equipment at trade shows.
Travel to printing facilities in a company-provided vehicle, up to 75% of the time, with commercial air travel outside the region potentially required up to 25% of the time.
Write detailed service reports documenting work completed, parts used, and equipment recommendations.
Provide elevated phone support on digital printing equipment, inks, media, software, and finishing processes.
Perform work according to established safety, quality, and efficiency standard operating procedures.
Report weekly activity summaries and issues identified in the field, including direct-report and vendor-support issues, to the manager.
Assist with other duties as directed by the manager.