Technical Printer Support Representative I (Inkjet)
About The Position
Canon Information Technology Services, Inc. is hiring a customer-focused Technical Printer Support Representative I to provide technical support for Canon inkjet printers. The representative receives and responds to inbound customer calls and inquiries, resolves routine and complex technical issues using a first-call-resolution approach, escalates appropriate cases, and follows up to ensure timely resolution and customer satisfaction. The role provides support by phone, analyzes and troubleshoots customer issues, researches inquiries using available software and network tools, documents interactions and resolutions, and helps customers make purchase decisions and complete orders on the Canon website. Representatives work in a fast-paced virtual environment, interacting with customers and team members while managing multiple applications and screens. This is a fully remote position open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Available schedules are Monday through Friday, with start times from 9:00 a.m. to 9:45 a.m. Eastern and end times from 5:30 p.m. to 6:15 p.m. Eastern. The listed pay range is $15.00–$15.53 per hour, plus a shift differential. The position includes paid orientation and training and the benefits described in the posting.
Requirements
- High school diploma or equivalent.
- Previous customer service or call center experience.
- Demonstrated knowledge of PC operating systems such as Windows and/or Mac.
- Intermediate to advanced internet navigation, instant messenger, and email skills.
- Keyboarding and Microsoft Office proficiency.
- Ability to work independently and manage time effectively.
- Strong communication and active listening skills, with proficiency in English.
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
- Dependability, punctuality, and consistent attendance.
- Reliable high-speed internet connection and a workspace free from noise and distractions.
Responsibilities
- Provide positive and professional technical support to Canon customers by phone.
- Analyze complex issues, answer questions, troubleshoot, and advise customers on solutions.
- Identify, research, and resolve customer inquiries using available software and network tools.
- Interact with customers and team members simultaneously to expedite call resolution.
- Make prompt, accurate business decisions that benefit both the business and the customer.
- Document customer interactions and resolutions in company applications.
- Assist customers with purchase decisions and order completion on the Canon website using the Total Care approach.
- Escalate appropriate cases and follow up on issues to support timely resolution and customer satisfaction.
Benefits
- Paid orientation and training.
- Medical, vision, dental, life insurance, and disability benefits.
- Company-paid holidays.
- Paid personal, vacation, and sick time.
- 401(k) with company match.
- Employee assistance program.
- Tuition reimbursement.
- Employee discounts.
- Pay differentials.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
