Technical Printer Support Representative I (Inkjet)
About The Position
Canon ITS is seeking a professional, customer-focused Technical Printer Support Representative I to provide technical support for Canon inkjet printers. The representative receives and responds to inbound customer calls and inquiries, resolves routine and complex technical issues using a first-call-resolution approach, escalates cases when appropriate, and follows up to support timely resolution and customer satisfaction. The role also assists customers with purchase decisions and orders through the Canon website using a Total Care approach. The position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Available schedules are Monday through Friday, with shifts starting between 9:00 a.m. and 9:45 a.m. Eastern Time and ending between 5:30 p.m. and 6:15 p.m. The role includes paid orientation and training.
Requirements
- High school diploma or equivalent.
- Previous customer service or call center experience.
- Demonstrated knowledge of PC operating systems such as Windows and/or Mac.
- Intermediate to advanced internet navigation, instant messaging, and email skills.
- Keyboarding and Microsoft Office proficiency.
- Ability to work independently and manage time effectively.
- Strong communication and active listening skills, with proficiency in English.
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
- Dependability, punctuality, and consistent attendance.
- Reliable high-speed internet connection and a workspace free from noise and distractions.
Responsibilities
- Provide positive and professional technical support to Canon customers by phone.
- Analyze complex issues, answer questions, troubleshoot problems, and advise customers on solutions.
- Identify, research, and resolve customer inquiries promptly using available software and network tools.
- Interact with customers and team members simultaneously to expedite call resolution.
- Make prompt, accurate business decisions that benefit both the business and the customer.
- Document customer interactions and resolutions in company applications.
- Help customers make purchase decisions and complete orders on the Canon website using the Total Care approach.
- Escalate appropriate cases and follow up to ensure timely resolution and customer satisfaction.
Benefits
- Medical, vision, dental, life insurance, and disability benefits.
- Company-paid holidays.
- Paid personal, vacation, and sick time.
- 401(k) with company match.
- Employee assistance program.
- Tuition reimbursement.
- Employee discounts.
- Pay differentials.
- Paid orientation and training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
