Inkjet Field Specialist

Nazdar Company•Austin, TX

About The Position

Nazdar is seeking an Inkjet Field Specialist located in Texas for its Technical Services department. The position installs, trains users on, and repairs graphic and textile inkjet equipment that Nazdar sells and supports. It also provides remote technical support to equipment users by phone and computer. The role involves frequent travel to printing facilities throughout the continental United States, primarily in a company-provided vehicle, with occasional commercial air travel outside the employee’s region. The specialist may also support trade shows by setting up, operating, and demonstrating inkjet printing equipment. The specialist documents service work, parts used, and equipment recommendations; provides elevated customer support on digital printing equipment, inks, media, software, and finishing processes; follows established safety, quality, and efficiency procedures; and reports field issues and activity to the manager. The role may also involve identifying sales opportunities with the sales team and performing other duties as directed by the manager.

Requirements

High school diploma or GED.
Current valid driver’s license, subject to an annual company-conducted Department of Motor Vehicles check.
Ability to read and interpret safety rules, operating and maintenance instructions, product literature, regulatory documents, equipment schematics, and service manuals.
Ability to solve practical and complex problems within a limited time frame.
At least 10 years of experience in all aspects of inkjet printing, including wide/super-wide, solvent, UV, and aqueous inks; graphic and textile applications; prepress color control; software file output; and color profiling.
Hands-on experience with wide-format inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment.
Overall knowledge of art generation, inkjet printing, and finishing.
Effective use of Microsoft Office programs Outlook, Excel, and Word.
Effective use of Adobe programs Photoshop, Illustrator, and InDesign.
Operational knowledge of one or more RIP software programs, such as Versaworks, Wasatch, Caldera, EFI Fiery, or Onyx.
Knowledge of networking, internet capabilities, web access, and electronic file transfer.
High mechanical aptitude and confidence using tools.
Ability to collaborate and work well with others to solve problems.
Good understanding of electricity and the differing requirements of printing equipment in various environments.
Ability to travel in an automobile for extended periods.
Ability to talk and hear, with close, distance, and peripheral vision.
Ability to occasionally lift up to 75 pounds.

Nice To Haves

Associate or bachelor’s degree in computer graphics or graphic arts study; preferred but not required.
Inkjet equipment certifications are recommended.
RIP software and color management certifications are recommended.
Knowledge of media and ink profiling and how media affects color output is beneficial.

Responsibilities

Install, repair, and train customers on the operation of graphic and textile inkjet equipment sold and supported by Nazdar.
Communicate effectively with Nazdar customers at facilities throughout the continental United States.
Provide remote technical support by phone and computer when not at printing facilities.
Work with sales to identify new sales opportunities when equipment is outdated or inefficient.
Occasionally set up, operate, and demonstrate inkjet printing equipment at trade shows.
Travel to printing facilities in a company-provided vehicle, up to 75% of the time, and potentially travel by commercial air outside the region, up to 25% of the time.
Write detailed service reports documenting work completed, parts used, and equipment recommendations.
Provide elevated phone support on digital printing equipment, inks, media, software, and finishing processes.
Perform work according to established safety, quality, and efficiency standard operating procedures.
Report weekly activity summaries and issues identified in the field, with direct reports, or involving vendor support to the manager.
Assist with other duties as directed by the manager.