Infrastructure Tools Manager

City of Seattle•Seattle, WA

6d•Hybrid

About The Position

The City of Seattle is hiring an Infrastructure Tools Manager (IT Professional A) in Seattle Information Technology’s Technology Infrastructure Division. The role reports directly to the Director of the Technology Infrastructure Division and provides strategic leadership and technical oversight for a team that engineers, designs, and supports foundational IT services. The manager ensures that team activities emphasize security, resilience, performance, lifecycle management, and continuous operational improvement. The position leads the engineering, operation, and improvement of high-availability core infrastructure services, while overseeing technical guidance, troubleshooting, staffing, performance management, training, capacity planning, vendor and consultant relationships, procurement, and the team’s operating budget. The manager serves as an escalation point for technical issues, supports service reliability and regulatory compliance, and collaborates with technical teams and Citywide customers to deliver consistent and reliable services. The City of Seattle describes itself as a local government focused on environmental stewardship and social justice. Seattle IT has more than 600 IT professionals and supports a broad range of enterprise services. This position follows a hybrid work schedule with a minimum of three days onsite per week; schedules are based on operational needs and agreement with the supervisor, and the requirement may change. Applicants must submit a resume and cover letter with their online application.

Requirements

Bachelor’s degree or equivalent in computer science, software engineering, information technology, business, public administration, or a related field; equivalent combinations of education and experience will be considered.
At least 10 years of professional experience with core infrastructure technologies and services, including architecture, design, deployment, lifecycle management, infrastructure planning, and operations.
At least 5 years of managerial experience leading an IT team.
Subject matter expertise in three or more of the following areas: monitoring and alerting systems for IT infrastructure; VPN technologies; internal DNS, DHCP, and IPAM; PKI and x.509 digital certificate management; RSA MFA systems; enterprise software and patch management solutions; micro-segmentation technologies; firewall rule management and network traffic analysis; cyber asset management and exposure platforms; or automation platforms.
Strong understanding of ITSM/ITIL practices.
Solid experience with IT security principles, practices, and operational procedures.
Ability to understand business needs, build customer trust, and manage expectations effectively.
Excellent written and verbal communication skills, including the ability to engage technical teams, executives, and customers.
Experience working within government or public-sector IT environments; experience in public safety, utilities, transportation, or other general government agencies is identified as ideal.
Demonstrated progression in responsibility, including training, mentoring, and developing team members and peers.
Experience serving as a liaison and fostering collaboration across infrastructure teams, divisions, and departments.
Proven ability to develop, manage, and deliver internal and external projects.
Experience providing 24/7 support for mission-critical services and serving as an escalation point for incident response, mitigation, and resolution.

Nice To Haves

Deliver highly available, scalable, and secure core infrastructure services supporting the City of Seattle’s critical operations.
Proactively identify problems and drive effective solutions in a complex, fast-changing technical environment.
Serve as a liaison across infrastructure teams, divisions, and departments to ensure alignment and collaboration.
Maintain strong organizational skills to manage multiple projects and meet tight deadlines.
Cultivate and manage strategic relationships with key vendors and partners.
Foster a high-performing team culture grounded in technical excellence, accountability, communication, and customer service.
Coach, counsel, and develop staff, including individuals from diverse racial, cultural, and demographic backgrounds.
Provide clear direction and expectations while encouraging creativity, innovation, and effective problem-solving.
Exercise discretion, maintain confidentiality, and work effectively with a diverse customer base across the City.
Supervise staff and manage tasks across multiple concurrent projects with aggressive timelines.
Guide and support management decision-making in a dynamic environment, including navigating complex or challenging situations.

Responsibilities

Lead the engineering, operation, and continuous improvement of high-availability core infrastructure services.
Provide daily technical guidance and oversee timely troubleshooting and resolution of service interruptions.
Allocate personnel resources across concurrent projects and manage competing priorities.
Set performance expectations, conduct evaluations, and guide staff development and training.
Establish and enforce standards and optimization practices for core infrastructure services.
Manage vendor relationships, maintenance agreements, statements of work, and consultant engagements.
Support the development and evaluation of vendor RFIs and RFPs.
Oversee technology license procurement, pricing negotiations, and contract renewals.
Manage the operating budget for the assigned team.
Serve as an escalation point for technical issues and communicate critical service updates to leadership.
Stay current on technology roadmaps, recommend refresh cycles, and oversee technical support during outages.
Ensure infrastructure tools and services comply with SLAs, regulatory requirements such as PCI and CJIS, and organizational standards for security, reliability, monitoring, disaster recovery, and business continuity.
Contribute to the creation and continual improvement of standards, processes, and procedures for high-quality service delivery.
Build and maintain effective working relationships with Citywide customers.
Provide leadership with technical insights, metrics, and recommendations to support strategic decision-making.
Direct capacity planning and forecast growth to meet evolving business requirements.
Collaborate with peer technical teams to support consistent, efficient, and reliable service delivery across the organization.