Manager, Field Tools - COE

AbbVie•Mettawa, IL

8h•$109,500 - $208,500

About The Position

The Manager, Field Tools COE facilitates and leads collaboration efforts supporting the enterprise. This role manages the support team, communicates with sales colleagues and BTS and support teams, contributes ideas, and acts as a liaison among Franchise Teams, Commercial Operations, the Center of Excellence, IT, Training, OEC, and Legal. The position is part of the Field Planning & Analytics Team, which works to improve field force effectiveness by optimizing sales force size and structure, aligning incentive compensation designs with desired behaviors, and ensuring call plans, field tools, and operations support teams in their markets. The Manager helps coordinate field-facing tools and solutions, including design, deployment, training, maintenance, communications, reporting, and analytics.

Requirements

Bachelor of Arts or Bachelor of Science degree.
At least 5 years of experience in project management, including leadership of a significant cross-functional project, marketing, sales operations, or information technology.
At least 3 years of analytical and/or Commercial Operations experience.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Access.
Ability to manage multiple tasks and priorities simultaneously with a sense of urgency.
Strong project management, problem-solving, and analytical skills.
Ability to clearly and confidently explain complex and difficult concepts to a broad client base, including senior leadership, sales leadership, and other high-level contacts.
Ability to work cross-functionally in a matrix environment and collaborate with multiple stakeholders, including verticals, COE, and brand teams.
Self-starter with a strong focus on internal and external customers and operations.
Ability to identify opportunities to improve efficiencies and integrate data to better serve business needs.
Ability to seek out diverse ideas and foster a collaborative team environment.
Experience developing, deploying, and managing effective IT systems and quality control procedures, and comfort directing low-level analytics.

Nice To Haves

Analytical and/or Commercial Operations experience in the healthcare industry.
Knowledge of the pharmaceutical industry, compliance regulations, and standards.

Responsibilities

Ensure the quality and timeliness of key deliverables; participate in workstreams and act as a key point of contact.
Prioritize competing projects, maintain communication with customers, and manage projects such as Veeva iRep CRM, Key Account Management and other analytical tools, ad hoc strategic questions, product launches, and strategy changes.
Identify opportunities to enhance or improve existing field tools, processes, and outputs.
Manage vendor partnerships, including timelines, budgets, and communications for projects and initiatives.
Liaise among Therapeutics Operations and Analytics, Business Technology Solutions, Training, and Franchise teams to support the design, deployment, training, maintenance, and communication of field-facing solutions.
Provide reporting and analytics on field tools to business Director- and Associate Director-level stakeholders, including stakeholders in the FPAT vertical and BTS teams.