Senior Manager, Field Tools & Analytics, Oncology
About The Position
The Senior Manager, Field Tools & Analytics is responsible for day-to-day operational execution of the field tools strategy set by the Associate Director. The role manages the support team, executes communications to field and home office colleagues, and serves as the primary operational liaison among Franchise Teams, Commercial Operations, IT, Training, OEC, and Legal. The role manages and supports Oncology field tools, including onboarding franchise teams, new hires, and field transfers; executing tool updates; coordinating with targeting, incentive compensation, and development teams on data methodology and enhancements; and responding to system enhancement and process improvement requests. It executes the design, deployment, training, communications, data validation, sales force analytics, and ongoing system management according to the Associate Director's roadmap. The position also supports field meetings and stakeholder demonstrations, manages vendor partnerships on specific projects, and works to drive system adoption through training and communications. The Senior Manager builds relationships with Sales Directors, Analytics leadership, and Field Planning Analytics teams, and acts as a trusted operational partner to field sales management and functional support teams. The position requires a BA/BS degree, relevant project management, marketing/sales operations, or IT experience, analytical or commercial operations experience, and a demonstrated ability to lead larger-scope projects, independently manage cross-functional initiatives, and mentor junior team members.
Requirements
- BA/BS degree required.
- At least 5 years of experience in project management, marketing/sales operations, or information technology.
- At least 3 years of analytical or commercial operations experience.
- For the Senior Manager level, a demonstrated track record of leading larger-scope projects, independently managing cross-functional initiatives, and mentoring junior team members.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to communicate clearly with field and senior stakeholders.
- Attention to detail and process improvement skills.
- Ability to manage multiple priorities with urgency.
Nice To Haves
- Healthcare industry experience.
- Knowledge of the pharmaceutical industry, compliance regulations, and standards.
- Hands-on Salesforce/Veeva CRM system administration and support experience.
- Hands-on report or dashboard building with Tableau, Power BI, or QlikView.
- SQL or equivalent database-querying experience for day-to-day data requests.
- Basic Python or R knowledge for analysis support.
Responsibilities
- Serve as the subject matter expert and day-to-day contact for Oncology field tools, supporting onboarding of new franchise teams, new hires, and field transfers.
- Execute weekly and monthly tool updates and partner with Targeting, IC Teams, and development teams on data methodology and enhancements.
- Partner with business stakeholders to review, discuss, and act on system enhancement and process improvement requests.
- Execute design, deployment, training, communications, data validation, sales force analytics, and ongoing management of field tools according to the Associate Director's roadmap.
- Partner with BTS, MABI, Field Training, and Franchise teams to deploy and maintain field-facing solutions.
- Identify and recommend process improvements to streamline operations and reduce cycle time, escalating larger architectural or strategic decisions to the Associate Director.
- Serve as the operational liaison between the field, Franchise Teams, Commercial Operations, IT, Training, OEC, and Legal.
- Present on sales force team calls, support field meetings, facilitate focus groups, and demonstrate system capabilities to internal stakeholders.
- Manage vendor partnerships on specific projects, including timelines, budget, and communications.
- Identify training, education, and communication opportunities to drive system adoption.
- Partner with stakeholders to execute leadership-defined deployment and communication approaches.
- Build and maintain relationships with Sales Directors, Analytics leadership, and Field Planning Analytics teams.
- Establish credibility as a trusted operational partner with field sales management and functional support teams.
- Manage the support team.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in long-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
