CoE Field Service Operations Manager — Data Center Division

ABB•Bismarck, ND

2d•$119,000 - $190,400•Remote

About The Position

At ABB, the CoE Field Service Operations Manager leads day-to-day service activities for the Data Center Services Center of Excellence within the Electrification Services division in the United States. The role has full accountability for day-to-day execution in the Data Center Service segment and plays a central role in developing the surge team for both the Data Center segment and the broader Field Services organization. The position is remote within the U.S., with a preference for candidates in the Western or Mountain Time Zones, and contributes to the ELSE Data Center Services Center of Excellence. The manager works to improve service availability, quality, and customer experience; develop and execute field service strategy; and promote customer focus, operational excellence, risk management, and continuous improvement. The position oversees resource planning and Surge Team operations, and provides leadership and development for Field Service Engineers and Technicians. Travel of up to 50% is required.

Requirements

Bachelor’s degree in Engineering or Business, or commensurate experience.
Sound knowledge of Data Center start-up and commissioning strategies, field service personnel development, and the electrical industry within the Data Center market.
Knowledge of Microsoft products, including MS Project; Google products, including Sheets, Docs, Drive, and Slides; SAP; and project issue resolution software such as BIM, Compass, CxAlloy, or Procore.
Ability to interpret and work from engineering drawings and technical specifications.
Technical understanding of power delivery equipment, including transformers, switchgear, breakers, and relays.
Ability to maintain high standards for safety and housekeeping and ensure compliance with environmental regulations.
Strong leadership, clear communication, teamwork, and a proven customer-focused mindset.
Willingness to travel up to 50% of the time.
Must already have work authorization permitting employment with ABB in the United States.

Responsibilities

Improve service availability, quality, and customer experience across field service operations.
Develop, implement, and review field service strategy aligned with global business objectives.
Promote customer focus, urgency, and care in service interactions to drive customer retention.
Drive continuous improvement, first-time-right execution, and KPI-based performance management.
Identify on-site opportunities to enhance customer operations and communicate them to account teams.
Lead a culture of operational excellence, risk management, and effective end-to-end service delivery.
Manage resource planning and workload balancing, and ensure compliance with HSE standards and ABB Way requirements.
Oversee Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
Lead, coach, and develop Field Service Engineers and Technicians to ensure high-quality execution.
Collaborate across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Benefits

Annual short-term incentive plan/bonus eligibility.
Medical plan options, including a PPO plan and a high-deductible plan with a Health Savings Account.
Dental plan options and vision benefit.
Company-paid life insurance and AD&D coverage.
Company-paid short-term and long-term disability coverage, with an option to buy up long-term disability coverage.
Voluntary life and AD&D coverage.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to six weeks.
Employee Assistance Program and health support resources, including mental/behavioral health, health navigation, virtual health, and infertility/adoption resources.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
Eleven paid holidays.
Vacation under a permissive time-away policy for salaried exempt positions.