CoE Field Service Operations Manager — Data Center Division

ABB•Remote, AZ

1d•$119,000 - $190,400•Remote

About The Position

The CoE Field Service Operations Manager is responsible for day-to-day service activities for ABB’s Data Center Services Center of Excellence in the Electrification Services division in the United States. The position is accountable for execution within the Data Center Service segment and plays a central role in developing the surge team for both the Data Center segment and the broader Field Services organization. The role is remote within the U.S., with a preference for candidates in the Western or Mountain Time Zones, and may require travel up to 50% of the time. The manager leads field service operations to improve service availability, quality, customer experience, and customer retention. Responsibilities include developing and executing service strategy, managing resources and performance, maintaining safety and compliance, overseeing surge team operations, and coaching field service personnel. The role works across ABB teams to support assignments, resolve technical issues, execute projects, and drive continuous improvement.

Requirements

Bachelor’s degree in Engineering or Business, or commensurate experience.
Sound knowledge of Data Center start-up and commissioning strategies, field service personnel development, and the electrical industry within the Data Center market.
Knowledge of Microsoft products, including MS Project; Google products, including Sheets, Docs, Drive, and Slides; SAP; and project issue-resolution software such as BIM, Compass, CxAlloy, or Procore.
Ability to interpret and work from engineering drawings and technical specifications.
Technical understanding of power delivery equipment, including transformers, switchgear, breakers, and relays.
Ability to maintain high standards for safety and housekeeping and ensure compliance with environmental regulations.
Strong leadership, communication, and teamwork skills, and a customer-focused mindset.
Willingness to travel up to 50% of the time.
Must already have work authorization permitting employment with ABB in the United States.

Responsibilities

Improve service availability, quality, and customer experience across field service operations.
Develop, implement, and review field service strategy aligned with global business objectives.
Promote customer focus, urgency, and care in service interactions to drive retention.
Drive continuous improvement, first-time-right execution, and KPI-based performance management.
Identify on-site opportunities to improve customer operations and communicate them to account teams.
Lead operational excellence, risk management, and end-to-end service delivery.
Manage resource planning and workload balancing, and ensure compliance with HSE standards and ABB Way requirements.
Oversee Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
Lead, coach, and develop Field Service Engineers and Technicians to ensure high-quality execution.
Collaborate across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Benefits

Eligible for a short-term incentive plan/annual bonus.
Choice of two medical plans: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plans: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D insurance equal to 1x base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Salaried exempt positions have vacation under a permissive time-away policy.