Director, Data Center Field Service
About The Position
The Director, Data Center Field Services – AI Infrastructure leads service delivery for Dell’s most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes. The leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell’s largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.
Requirements
- 10–15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations.
- Proven leadership in large-scale, customer-facing technical environments, with strong service delivery, escalation management, and customer engagement expertise.
- Demonstrated ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes.
- Deep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models.
- Track record of building scalable processes, operating rhythms, and field execution models in high-growth or highly complex environments
- Bachelor’s degree required
Nice To Haves
- advanced degree preferred
Responsibilities
- Lead the field services approach for large-scale AI infrastructure accounts, aligning operational execution with customer business priorities and Dell service commitments
- Lead the field services leadership model across large-scale customer environments, coordinating closely with Field Service Managers, Designated Service Engineers, Domain Engineers, and the Client Delivery Executive as part of an integrated service delivery team
- Oversee field service execution supporting corrective maintenance, preventive maintenance, incident response, and service continuity
- Define and monitor operational KPIs tied to service quality, availability, responsiveness, and customer outcomes
- Lead and develop high-performing field service teams supporting complex AI infrastructure environments
Benefits
- MyWellatDell.com
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What This Job Offers
Job Type
Full-time
Career Level
Director
