Field Service Manager - Chemical Division

Denver Beverage•Denver, CO

About The Position

Lead, develop, and improve a four-person Chemical Service Technician team supporting commercial warewash, laundry, and chemical dispensing customers. This hands-on leader develops technicians’ technical, customer-service, and selling skills; supports Restaurant, Healthcare, and Hospitality Sales Managers on larger opportunities; manages distributor relationships; and oversees technical escalations, service scheduling, preventative maintenance, parts, and equipment. The role allocates approximately 35% of its time to team leadership, training, and development; 25% to sales support and business development; 20% to technical leadership and field support; 15% to service scheduling, preventative maintenance, and parts management; and 5% to customer experience and service performance. Sales Managers retain ownership of customer relationships and commercial proposals.

Requirements

At least 5 years of experience in commercial warewash, laundry, institutional chemical systems, or a related field-service environment.
Hands-on expertise in warewash and laundry equipment, chemical programs, and dispensing systems, with the ability to install and troubleshoot mechanical, electrical, plumbing, and chemical systems.
Prior leadership, supervisory, lead-technician, or training experience, with demonstrated ability to develop field-service staff.
Strong scheduling, organization, customer communication, and problem-solving skills.
Ability to collaborate effectively with sales and service teams.
Valid driver’s license and ability to travel throughout the company’s service territory.

Nice To Haves

3–5 years of experience with a national or regional chemical supply company.
Experience with Ecolab, Auto-Chlor, Sunburst, Diversey/Solenis, or a similar warewash or laundry chemical provider.
Healthcare, hospitality, restaurant, or institutional account experience.
Experience troubleshooting laundry formulas and handling large conversions and multi-location installations.

Responsibilities

Lead and coach four technicians through development plans, ride-alongs, field observations, and hands-on training.
Set competency standards for warewash and laundry equipment, chemical dispensing, titration, installation, electrical and plumbing diagnostics, preventative maintenance, root-cause analysis, and customer communication.
Develop technicians’ selling skills so they can identify additional business opportunities and refer them to the appropriate Sales Manager.
Support Restaurant, Healthcare, and Hospitality Sales Managers on large, multi-location, and technically complex chemical opportunities.
Participate in discovery meetings and site surveys; evaluate existing systems, water conditions, equipment, utilities, and installation requirements; recommend solutions and support customer presentations.
Coordinate technical assessments, implementation plans, equipment, and technician resources from proposal through installation, startup, and ongoing service.
Serve as the primary technical expert and escalation point for commercial dishmachines, laundry systems, pumps, probes, controllers, chemical concentration, wash formulas, electrical and plumbing diagnostics, and water-quality issues.
Oversee complex installations and conversions, ensuring systems are installed, calibrated, tested, and commissioned properly.
Schedule technician coverage for preventative maintenance, service calls, emergencies, installations, replacements, and account conversions; monitor timely closure and recurring issues.
Maintain a documented preventative-maintenance program, balanced workloads, after-hours coverage, and service efficiency.
Manage parts, dispensing equipment, and company assets; establish stock levels, technician truck inventory, and purchasing and replenishment controls.
Resolve significant customer escalations and recurring service problems promptly and professionally.
Track preventative-maintenance completion, response time, open and repeat calls, first-call resolution, installation quality, productivity, customer retention, technician competency, inventory accuracy, and safety.