Field Service Engineer - Robotics Division

Stäubli•Duncan, SC

7d•Hybrid

About The Position

The Field Service Engineer in Stäubli’s Robotics Division troubleshoots, maintains, and repairs industrial robotic systems at customer sites. The role serves as a technical expert and customer-facing representative, helping ensure equipment reliability, minimize downtime, and support customer satisfaction throughout the lifecycle of Stäubli robotic solutions. The position reports to the Service Manager, North America. It requires frequent travel to customer locations throughout North America and willingness to travel domestically and internationally, up to 75%. The role reports to the Duncan, South Carolina office, with a flexible hybrid schedule available after a 90-day training and onboarding period.

Requirements

Associate degree, technical diploma, or equivalent experience in Engineering Technology, Mechatronics, Robotics, Electrical Engineering, Industrial Maintenance, or a related field.
At least 3 years of experience troubleshooting industrial automation, robotics, controls, or manufacturing equipment.
Ability to read electrical schematics, mechanical drawings, and technical documentation.
Strong problem-solving and customer service skills.
Valid driver’s license and ability to travel extensively.
Ability to work independently in customer-facing environments.
Fluent in English, including reading, writing, and communication.
Ability to stand, walk, climb ladders, and work around industrial equipment.
Ability to lift up to 50 pounds occasionally.
Ability to work in manufacturing and warehouse environments.

Nice To Haves

Experience with industrial robots and robotic automation systems.
Knowledge of PLCs, HMIs, industrial networks, servo systems, and motion control.
Experience in manufacturing, automotive, logistics, or general industry environments.
Previous field service experience supporting capital equipment.

Responsibilities

Diagnose and resolve electrical, mechanical, software, and controls-related issues.
Perform preventive and corrective maintenance activities.
Provide onsite and remote technical support to customers.
Train customer maintenance and operations personnel.
Document service activities, root cause analyses, and recommendations.
Collaborate with engineering, project management, spare parts, and sales teams.
Support emergency service calls and customer downtime situations.
Ensure compliance with safety policies and customer site requirements.
Maintain accurate service reports in CRM and expense documentation.
Adhere to safety, quality, and environmental standards.