Field Service Technician - Laser Division

AMADA AMERICA, INC.•Philadelphia, PA

About The Position

The Field Service Technician supports customers with Amada laser equipment, including installation, service, operational training, networking, programming, software, applications, and laser automation training. Duties may also include the same functions for punch presses, combination machines, and automated material loading and unloading machines. The role manages equipment installations at customer sites and supports customers throughout their ownership of the equipment. The assigned territory is Cherry Hill, New Jersey, and surrounding areas, with routine travel and occasional overnight stays.

Requirements

Ability to troubleshoot mechanical, hydraulic, pneumatic, electrical, control systems, and networks.
Ability to analyze and repair mechanical, hydraulic, pneumatic, optical, and electrical systems.
Ability to precisely follow layout drawings and blueprints and to read and interpret mechanical and electrical drawings.
Ability to use hand tools, a Volt/Ohm meter, and an oscilloscope.
Working knowledge of computers and Windows OS.
Capability in machine operation, applications, software, and part programming, and in training customers in these areas.
Ability to use Amada applications software for line control and part programming.
Ability to communicate in English.
Excellent customer relations and follow-through.
Ability to lift up to 50 pounds.
Ability to perform installation work involving climbing, bending, and stooping.
Willingness to travel regularly within the assigned territory, including occasional overnight stays.

Nice To Haves

A four-year degree in Electronics, or a minimum two-year degree with related work experience.
Ability to communicate in Spanish.

Responsibilities

Install, service, and support Amada laser equipment and, as needed, punch presses, combination machines, and automated material loading and unloading machines.
Provide operational, networking, programming, software, application, and laser automation training to customers.
Troubleshoot mechanical, hydraulic, pneumatic, electrical, control, optical, and network systems.
Follow equipment layout drawings, blueprints, and mechanical and electrical drawings during installation and service.
Manage the equipment installation process at customer sites.
Complete daily service status reports and weekly expense reports.
Maintain excellent customer relations and provide follow-through and support throughout customers’ ownership of their machines.
Travel regularly within the assigned territory.