Industrial Field Service Technician - Laser Division

AMADA AMERICA, INC.•St. Louis, MO

About The Position

The Industrial Field Service Technician supports customers with Amada laser equipment, including installation, service, operational training, networking, programming, software, applications, and laser automation training. The role may also perform these same functions for punch presses, combination machines, and automated material loading and unloading machines. The technician manages equipment installations at customer sites, troubleshoots and repairs machine systems, and trains customers in equipment operation and related applications. The role requires regular travel within an assigned territory covering St. Louis, Missouri, and surrounding areas, with occasional overnight stays.

Requirements

High school diploma or equivalent.
Ability to communicate in English.
Ability to troubleshoot and repair mechanical, hydraulic, pneumatic, optical, electrical, control, and network systems.
Ability to follow layout drawings and blueprints and to read and interpret mechanical and electrical drawings.
Ability to use hand tools, a Volt/Ohm meter, and an oscilloscope.
Working knowledge of computers and Windows OS.
Ability to lift up to 50 pounds unassisted.
Ability to climb, bend, and stoop while performing installation work.
Excellent customer relations and follow-through.
Ability to travel regularly within the assigned territory, including occasional overnight stays.

Nice To Haves

Machining or mechanical trade degree, or military experience.
Ability to communicate in Spanish.

Responsibilities

Install and service Amada laser equipment and, as needed, punch presses, combination machines, and automated material loading and unloading machines.
Provide operational, networking, programming, software, applications, and laser automation training to customers.
Troubleshoot mechanical, hydraulic, pneumatic, electrical, control, optical, and network systems.
Follow equipment layout drawings and blueprints during installation.
Manage the complete equipment installation process at customer sites.
Complete service reports daily and expense reports weekly.
Provide customer support and follow through throughout the customer's ownership of the machine.
Travel regularly within the assigned territory.