Industrial Field Service Technician - Laser Division

Amada•Saint Louis, MO

About The Position

The Industrial Field Service Technician in the Laser Division supports customers with Amada laser equipment, including installation, service, operational training, networking, programming, software, applications, and laser automation training. The role may also perform these functions for punch press and combination machines, including automated material loading and unloading equipment. The technician manages equipment installations at customer sites and provides ongoing service and support throughout the customer’s ownership of the machine. The work involves troubleshooting and repairing mechanical, hydraulic, pneumatic, optical, electrical, control, and network systems; interpreting drawings and blueprints; using hand tools and diagnostic equipment; operating and programming equipment; and training customers. Routine travel is required within the assigned territory of St. Louis, Missouri, and surrounding areas, with occasional overnight stays. The position pays $30.00 per hour, negotiable based on relevant industry experience. The technician reports to the Area Service Manager and has no subordinate staff.

Requirements

High school diploma or equivalent.
Ability to troubleshoot mechanical, hydraulic, pneumatic, electrical, control, and network systems.
Ability to analyze and repair mechanical, hydraulic, pneumatic, optical, and electrical systems.
Ability to read and interpret mechanical and electrical drawings, layouts, and blueprints.
Ability to use hand tools, a Volt/Ohm meter, and an oscilloscope.
Working knowledge of computers and Windows OS.
Ability to communicate in English.
Excellent customer relations and follow-through.
Ability to lift up to 50 pounds unassisted daily.
Ability to climb, bend, and stoop during equipment installation work.
Ability to travel regularly within the assigned territory.

Nice To Haves

Machining or mechanical trade degree.
Military experience.
Ability to communicate in Spanish.

Responsibilities

Install, service, and support Amada laser equipment at customer sites.
Provide operational, networking, programming, software, applications, and laser automation training.
Perform service and training functions for punch press and combination machines, including automated material loading and unloading machines.
Manage the total equipment installation process at customer sites.
Troubleshoot and repair mechanical, hydraulic, pneumatic, optical, electrical, control, and network systems.
Use Amada applications software for line control and part programming.
Complete service reports daily and expense reports weekly.
Maintain customer relations and follow through on service and support needs.
Travel regularly within the assigned territory, including occasional overnight stays.