Infrastructure Technician

U-Haul•Phoenix, AZ

6d•Onsite

About The Position

Install, test, modify, and terminate network cabling within U-Haul’s corporate headquarters and data center environment. Perform server and infrastructure installations, including drives, switches, routers, ladder racks, cages, and cabinets. The role works with physical networking equipment, determines work priorities, manages order commitments, performs custom installations and troubleshooting, and conducts advanced testing. The technician documents work and issues through Cherwell, shift reports, and email; maintains accurate records and data center cleanliness; and escalates service requests that need additional information. Applicants must be legally authorized to work in the United States without employer sponsorship. The position is located at 2727 N Central Ave, Phoenix, Arizona 85004. U-Haul states it will not hire or re-hire nicotine-product users in Arizona and other listed states, consistent with applicable law.

Requirements

1–3 years of related work experience with server builds in a production data center environment.
2–5 years of structured cabling experience.
High school diploma or GED.
Ability to perform essential job functions including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation.
Ability to lift up to 50 lbs.
Ability to work days, nights, weekends, and holidays as needed.
General knowledge of safe working practices, including tool, eye-protection, and ladder safety.
Proficiency with basic PC operations.
Strong organizational, time-management, and prioritization skills.
Strong written and verbal communication skills.
Legally authorized to work in the United States without requiring employer sponsorship.

Nice To Haves

Ability to read installation drawings, including Visio drawings, spreadsheets, and CAD layouts.
Basic understanding of the booting process and command-line functions.
Ability to troubleshoot switched, multiplexed, media-converted cross-connects and intra-building cross-connects.
Familiarity with system command languages.
Knowledge of data center operations, including generators, UPS systems, PDUs, chillers, air handlers, and fire alarm systems.
Basic understanding of AC/DC power principles.
Experience installing and repairing commercial alarm, card access, and/or CCTV systems.
Preferred certifications: Fluke CCTT Copper, Fluke CCTT Fiber, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, CompTIA A+, or CompTIA Network+.
Proficiency with Microsoft Office applications.

Responsibilities

Install, terminate, test, and label data center cross-connects.
Move and install cabinets and relay racks.
Troubleshoot circuits using circuit testing equipment.
Perform remote hands services for internal IT teams.
Install hardware such as shelves, power strips, rails, cable management, and networking equipment.
Report current status through the Cherwell ticketing system, shift reports, and email.
Maintain accurate records and document all problems.
Maintain quality workmanship and data center cleanliness.
Escalate service requests that require additional information.
Perform other duties as assigned.

Benefits

Medical insurance
Prescription drug plans
Dental and vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
Indoor fitness gym at the Midtown Phoenix campus
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U-Haul Kids Program
24-Hour Nurse Line
Wellness Program, including Healthier You initiatives and challenges
Mindset App Reimbursement
Pet insurance and wellness plans
Career stability
Opportunities for advancement
On-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company-paid life insurance
Voluntary life insurance options
Short-Term and Long-Term Disability
Critical Illness, Accident, and Hospital Indemnity plans
Business and business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U-Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles, and more
Community involvement and volunteer opportunities
U-Haul Mothers Program (paid maternity leave)