Infrastructure Support Technician

Mike's Carwash•Louisville, KY

10d

About The Position

The Infrastructure Support Technician delivers technical infrastructure services by maintaining and supporting the infrastructure environment, assisting with issue resolution to ensure usability and alignment with business objectives. The role supports and maintains key infrastructure components, including desktops, local printers, mobile devices, video cameras, and DVRs. The technician integrates new products and solutions into the existing environment, works with end users to ensure systems and services have a positive impact, and engages IT teams and business leaders from project inception through implementation. The role also maintains accurate infrastructure documentation, monitors system performance, and supports capacity management. Travel to all locations and IT support outside standard business hours may be required as needed.

Requirements

Customer-friendly attitude.
Create and update system documentation for new and existing systems.
Ability to investigate and evaluate technical tools and methods to support the Company’s business and goals.
Provide backup for Information Technology Team members when necessary.
Strong verbal and written communication skills for communicating with users.
Ability to build positive, professional relationships with end users.
Results-oriented approach.
Ability to work on multiple open projects at different stages.
Flexibility to work in a changing, growing company.
Incident and problem tracking skills.
IT troubleshooting skills.
Can-do attitude and willingness to challenge accepted norms.
Attention to detail, tenacity, and focus.
Understanding of teamwork and commitment to being part of a high-performing team.

Nice To Haves

Associate or Bachelor’s degree and 1–3 years of management information systems experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Microsoft certification or equivalent experience.
First-hand experience with technology improvement projects.
Understanding of corporate servers and operating systems.
Understanding of networks and internal connections.
Knowledge of desktop computers, CCTV, and networking, particularly installation, maintenance, and troubleshooting.

Responsibilities

Support and maintain infrastructure devices, including desktops, printers, cameras, and mobile devices, across all locations.
Integrate new products and solutions into the existing environment.
Work with end users to ensure systems and services have a positive impact.
Provide break/fix support for infrastructure devices as needed.
Configure new equipment.
Deliver new or replacement equipment.
Coordinate warranties and replacements with appropriate vendors.
Provide Level 3 escalation support for Help Desk incidents involving infrastructure components.
Engage with IT teams and business leaders from project inception through implementation.
Maintain accurate, up-to-date documentation of the infrastructure environment.
Monitor system performance and manage capacity.
Provide IT support outside standard business hours as needed.
Travel to all locations as needed.
Complete special projects as assigned.