Infrastructure Support

Boyd • Grand Rapids, MI

9d • Onsite

About The Position

IT Infrastructure Support is responsible for providing long-term, scalable solutions that help others remain productive and support competitive advantage. The role contributes to strategic and operational planning to achieve business goals by fostering innovation and prioritizing IT initiatives. The position provides guidance to the site and supports internal and external audits. It also develops and manages self-audits to ensure policy compliance, including vulnerability assessments and penetration tests, and develops and manages a risk assessment process for new projects. Other duties may be assigned. The role is on-site in Grand Rapids. Travel may be required for business purposes; if so, the employee must have a valid driver’s license issued by the state in which they work and a satisfactory driving record. Applicants must be U.S. citizens or lawful permanent U.S. residents.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 4 years of overall experience in IT infrastructure.
• Solid understanding of modern technology platforms, processes, and procedures for maintaining compliance.
• Demonstrated experience with ITIL, COBIT, or other IT control frameworks.
• Experience with large IT infrastructure and/or IT security projects.
• Strong working knowledge of information security technologies, markets, and vendors, including firewall, intrusion detection, assessment and monitoring tools, encryption, certificate authority, and cloud networks.
• Strong verbal and written communication skills, with the ability to communicate with technical and non-technical audiences at all organizational levels.
• Ability to present technical information to leadership.
• U.S. citizenship or lawful permanent U.S. residency.

Nice To Haves

• ITIL is preferred.
• Prior experience with information security frameworks such as NIST 800-171 and ISO 27001, secure network architecture (including familiarity with RFC 1918) and design, cloud computing, and secure application architecture/design.
• Experience working in a centralized/decentralized matrix business environment is highly desirable.
• A valid driver’s license issued by the state in which the employee works and a satisfactory driving record are required if travel is necessary.

Responsibilities

• Provide long-term, scalable IT solutions that support productivity and competitive advantage.
• Contribute to strategic and operational planning by fostering innovation and prioritizing IT initiatives.
• Provide guidance to the site.
• Support internal and external audits.
• Develop and manage self-audits to ensure compliance with policy, including vulnerability assessments and penetration tests.
• Develop and manage a risk assessment process for new projects.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time