Infrastructure Support

Boyd • Grand Rapids, MI

10d • Onsite

About The Position

IT Infrastructure Support is responsible for driving long-term focus on scalable solutions that keep others productive and provide a competitive advantage. The role supports strategic and operational planning to achieve business goals by fostering innovation and prioritizing IT initiatives. The position provides guidance to the site and supports internal and external audits. It also manages and develops self-audits to ensure compliance with policy, including vulnerability assessments and penetration tests, and develops and manages a risk assessment process for new projects. Other duties may be assigned. The role is on-site in Grand Rapids. Travel may be required for business purposes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 4 years of overall experience in IT infrastructure.
• Solid understanding of modern technology platforms, processes, and procedures for maintaining compliance.
• Demonstrated experience with ITIL, COBIT, or other IT control frameworks; ITIL is preferred.
• Experience with large IT infrastructure and/or IT security projects, such as next-generation firewalls, NAC solutions, SD-WAN solutions, cloud and on-premise voice solutions, and collaboration tools.
• Strong working knowledge of information security technologies, markets, and vendors, including SIEM, XDR, PAM, MFA, firewalls, intrusion detection, assessment and monitoring tools, encryption, certificate authority, and cloud networks.
• Strong verbal and written communication skills, including the ability to communicate with technical and non-technical audiences at all organizational levels.
• Ability to present technical information to leadership.
• U.S. citizen or lawful permanent U.S. resident.

Nice To Haves

• Prior experience with information security frameworks such as NIST 800-171 or ISO 27001, secure network architecture and design (including familiarity with RFC 1918), cloud computing, and secure application architecture/design.
• Experience working within a centralized/decentralized matrix business environment.
• ITIL experience is preferred.

Responsibilities

• Drive long-term focus on scalable IT solutions that help others remain productive and provide a competitive advantage.
• Support strategic and operational planning to achieve business goals by fostering innovation and prioritizing IT initiatives.
• Provide guidance to the site.
• Support internal and external audits.
• Manage and develop self-audits to ensure policy compliance, including vulnerability assessments and penetration tests.
• Develop and manage a risk assessment process for new projects.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time