Infrastructure Technician

Boyne Resorts•Boyne Falls, MI

4d•Onsite

About The Position

An immediate opening for a full-time, year-round position in the Information Technology department. The Infrastructure Technician provides technology and infrastructure support to Boyne Mountain Resort, Boyne Country Sports, and BOYNE reservations team members across all three properties. The position splits time between hands-on field work and helpdesk support, with independent management of the daily workload. The primary location is Boyne Mountain Resort, with occasional travel to other BOYNE locations as needed.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Valid driver's license.
Self-motivated, takes ownership of work, plans daily tasks, arrives prepared, and follows through without step-by-step direction.
Takes pride in doing jobs right the first time and maintains a high standard of work.
Strong interpersonal and communication skills and ability to work well with others.
Comfortable using basic hand tools and possesses general troubleshooting instincts.
Available to work some nights, weekends, holidays, and occasional overtime.
Able to work outdoors in all types of weather conditions.
Able to regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds; able to use ladders as needed.
Able to travel occasionally to various BOYNE locations in Michigan.

Nice To Haves

Audio/video knowledge is a plus; training will be provided to the right person.

Responsibilities

Maintain indoor and outdoor voice, data, and TV cabling infrastructure; repair or replace defective wiring; and install and terminate wiring for renovations, relocations, or new construction.
Provide helpdesk support to resort team members by troubleshooting, logging, and resolving tickets in a timely manner.
Perform morning system checks on key resort technology, including WiFi access points, Sonifi guest room systems across all three properties, digital marketing channels, and LED signage.
Support guest room technology issues, including TVs, phones, and internet.
Troubleshoot, diagnose, repair, or replace resort technology systems and equipment, including end-user phones, TVs, printers, security cameras, digital signage, cell boosters, team member cell phones, digital music, speakers, RFID gates, and ticket printers.
Plan and organize daily and weekly work independently, arriving prepared with the tools and materials needed for each job.
Provide current and new users with basic instruction and document solutions for end-user education and technical reference.
Perform seasonal rotation of POS hardware and related equipment configurations; maintain an inventory of tools and equipment.
Work on IT-related projects as directed by IT management.
Use vendor support to resolve difficult problems.
Develop innovative ways to improve or streamline current processes.
Perform additional tasks as assigned by the supervisor.