Infrastructure Technician

Boyne Resorts•Boyne Valley Township, MI

About The Position

An immediate opening for a full-time, year-round position in the Information Technology department. The Infrastructure Technician provides technology and infrastructure support to Boyne Mountain Resort, Boyne Country Sports, and BOYNE reservations team members across all three properties. The role combines hands-on field work with helpdesk support, and requires independently managing daily workloads. The primary location is Boyne Mountain Resort, with occasional travel to other BOYNE locations in Michigan as needed.

Requirements

Be at least 18 years old.
Have a high school diploma or GED.
Possess a valid driver's license.
Be self-motivated, take ownership of work, plan daily tasks, arrive prepared, and follow through without step-by-step direction.
Take pride in doing jobs correctly the first time and maintain a high standard of work.
Have strong interpersonal and communication skills and work well with others.
Be comfortable using basic hand tools and have general troubleshooting instincts.
Be available to work some nights, weekends, and holidays, and occasional overtime.
Be able to work outdoors in all types of weather conditions.
Be able to regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds; use ladders as needed.
Be able to occasionally travel to various BOYNE locations in Michigan.

Nice To Haves

Audio/video knowledge; training will be provided to the right person.

Responsibilities

Maintain indoor and outdoor voice, data, and TV cabling infrastructure; repair or replace defective wiring; and install and terminate wiring for renovations, relocations, or new construction.
Provide helpdesk support to resort team members by troubleshooting, logging, and resolving tickets in a timely manner.
Perform morning system checks on key resort technology, including WiFi access points, Sonifi guest room systems across all three properties, digital marketing channels, and LED signage.
Support guest room issues involving TVs, phones, and internet.
Troubleshoot, diagnose, repair, or replace resort technology, including end-user phones, TVs, printers, security cameras, digital signage, cell boosters, team member cell phones, digital music, speakers, RFID gates, and ticket printers.
Plan and organize daily and weekly workloads independently, arriving prepared with the tools and materials needed for each job.
Provide current and new users with basic instruction and document solutions for end-user education and technical reference.
Perform seasonal rotation of POS hardware and related equipment configurations, and maintain an inventory of tools and equipment.
Work on IT-related projects as directed by IT management.
Use vendor support to resolve difficult problems.
Develop innovative ways to improve or streamline current processes.
Complete additional tasks as assigned by a supervisor.