Infrastructure Technician

U-Haul•Phoenix, AZ

7d•Onsite

About The Position

Install, test, modify, and terminate network cabling within U-Haul’s corporate headquarters and data center environment. Perform server and infrastructure installations, including drives, switches, routers, ladder racks, cages, and cabinets. Work with physical networking equipment, determine work priorities, manage order commitments, perform custom installations and troubleshooting, and conduct advanced testing.

Requirements

1–3 years of related work experience with server builds in a production data center environment.
2–5 years of structured cabling experience.
High school diploma or GED.
Ability to perform essential job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation.
Ability to lift up to 50 lbs.
Ability to work days, nights, weekends, and holidays as needed.
General knowledge of safe working practices, including tool, eye protection, and ladder safety.
Proficiency with basic PC operations.
Strong organizational, time-management, and prioritization skills.
Strong written and verbal communication skills.
Knowledge of cable limitations, including distance limitations.
Ability to read installation drawings, including Visio drawings, spreadsheets, and CAD layouts.
Data center experience installing and moving equipment, replacing defective components, and performing cabling work.
Basic understanding of the booting process and command-line functions.
Ability to troubleshoot switched, multiplexed, media-converted, and intra-building cross-connects.
Familiarity with system command languages.
Knowledge of data center operations, including generators, UPS systems, PDUs, chillers, air handlers, and fire alarm systems.
Basic understanding of AC/DC power principles.
Experience installing and repairing commercial alarm, card access, and/or CCTV systems.

Nice To Haves

Preferred certifications: Fluke CCTT Copper, Fluke CCTT Fiber, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, CompTIA A+, and CompTIA Network+.
Proficiency with Microsoft Office applications.

Responsibilities

Install, terminate, test, and label data center cross-connects.
Move and install cabinets and relay racks.
Troubleshoot circuits using circuit-testing equipment.
Perform remote hands services for internal IT teams.
Install hardware, including shelves, power strips, rails, cable management, and networking equipment.
Report status through the Cherwell ticketing system, shift reports, and email.
Maintain accurate records and document problems.
Maintain quality workmanship and data center cleanliness.
Escalate service requests that require additional information.
Perform other duties as assigned.