ITSD – Infrastructure Systems & Network Engr I
About The Position
The Infrastructure Systems & Network Engineer I assists in designing, implementing, and supporting the court’s information technology network, communications infrastructure, and computer systems within the Information Technology Services Division. The role helps maintain day-to-day infrastructure needs at court locations, primarily in collaboration with Infrastructure Systems and Network Engineers and under management supervision. This classified position performs duties under general supervision and has no supervisory responsibilities. This is an on-site position at 240 N. Stone Ave, Tucson, Arizona. No relocation assistance or visa sponsorship is provided. Candidates must be authorized to work in the United States and provide eligibility documentation on their first day. Applicants must pass a background check in accordance with Superior Court policy. The salary range is $65,457.60 to $72,009.60. The position requires a bachelor’s degree in computer science, management information systems, or a related field, and three years of experience in computer-related technical support or computer operations, or an equivalent combination of experience and/or education approved by Human Resources.
Requirements
- Bachelor’s degree in computer science, management information systems, or a related field, and three years of experience in computer-related technical support or computer operations; or an equivalent combination of experience and/or education approved by Human Resources.
- Basic understanding of network and computer system operations, security, and troubleshooting.
- Familiarity with directory services, policy management, and standard database concepts.
- Skills in operating and configuring desktop computers, routers, switches, and firewalls.
- Strong communication skills and ability to work with court employees and vendors.
- Familiarity with industry-standard documentation practices and maintaining accurate records for system configurations and updates.
- Foundational knowledge of networking concepts, including IP addressing, basic routing, and cabling standards.
- Ability to learn and use organization-specific applications and tools.
- Ability to follow safety protocols and organizational policies while working on projects and tasks.
- Valid Arizona driver’s license at the time of appointment.
- Current Microsoft or Cisco certification, or ability to acquire the certification within one year.
- Ability to participate in occasional after-hours and weekend work for system implementations, upgrades, or emergency support.
- Ability to lift materials and/or equipment weighing 35 pounds or less.
Nice To Haves
- Willingness to participate in ongoing training, professional development, and mentorship.
- Ability to learn and apply new technologies related to virtual server environments and automation tasks.
Responsibilities
- Assist Infrastructure Systems and Network Engineers in implementing, maintaining, and supporting computing infrastructure and systems.
- Help document procedures and update technical records.
- Support basic capacity planning and disaster recovery activities.
- Help set up new users and resources and monitor account status in accordance with court security procedures.
- Perform routine infrastructure administrative tasks, including updating documentation and conducting hardware and software inventories.
- Provide first-level support for Microsoft cloud platform and Office 365 administration.
- Monitor backups and storage management procedures and report issues to senior staff.
- Participate in change management and application performance tuning activities.
- Respond to help desk and service-ticket escalations according to established procedures, ensuring timely communication and resolution.
- Support documentation, installation, configuration, and maintenance of network, server, and data storage environments.
- Assist with monitoring and maintaining network devices, including switches, routers, VOIP, and firewalls.
- Participate in patching and updating operating systems and applications.
- Participate in rotating emergency after-hours support.
- Perform other related duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
