Infrastructure Supervisor

Chord Energy•Houston, TX

7d•Hybrid

About The Position

The Infrastructure Supervisor is a hands-on leadership role responsible for leading the infrastructure team and supporting network architecture across local and wide area networks, cloud infrastructure, servers, storage, datacenter, and cybersecurity. The role designs, documents, maintains, and upgrades networks and monitors systems for performance and integrity, including keeping systems current with patches, software revisions, and feature sets. The supervisor is expected to be customer-oriented and proactive in anticipating and resolving problems, maximizing efficient use of computing resources, following issues through to resolution, and assisting with root cause analysis for severe or recurring issues. The position has a hybrid work schedule, with remote work on Mondays and Fridays. Level and salary are commensurate with background and experience. As a working lead, the supervisor personally participates in network design, deployment, and support while directing, coaching, and mentoring infrastructure engineers. The role serves as a senior technical escalation point, balances project and operational work, contributes to team development, and participates in budget and vendor activities. Hands-on responsibilities include network engineering, infrastructure upgrades, change management, documentation, monitoring, troubleshooting, virtual machines and storage, datacenter operations, technical support, cybersecurity, vulnerability assessments, and disaster recovery implementation and testing. The supervisor also participates in an on-call rotation to address critical incidents outside regular business hours.

Requirements

College degree in Information Systems or a related field, or equivalent experience.
At least 8 years of related network and security experience at the level of a Level 4 (senior/expert) network engineer.
At least 2 years of experience in a lead or supervisory role, including directing other engineers or technicians.
Experience with EIGRP, OSPF, BGP, DNS, SNMP, SSL VPN, IPSec, DMVPN, MPLS, HSRP, TCP/UDP, and other internet-associated protocols.
Experience with secure remote access and WAN technologies, including SASE/ZTNA, SD-WAN, IPSec, SSL VPN, Cisco Secure Client, and AOVPN.
Experience with Cisco, Palo Alto, and Meraki routers, wireless, firewalls, and switches.
Experience with Cisco Umbrella/Secure Access.
Working knowledge of VMware vSphere and other virtualization technologies.
Experience implementing, configuring, and maintaining cloud voice solutions.
Experience with SSO, MFA, IAM, RADIUS, and certificates.
Understanding of cybersecurity best practices and incident management.
Experience with network analysis tools.
Knowledge of networking and security in datacenter, virtual, and cloud environments, including Azure and AWS.
Experience with disaster recovery planning and testing for network, datacenter, and cloud environments.
Demonstrated ability to mentor and develop engineers while remaining technically hands-on.
Ability to work independently and as part of a team.
Ability to problem solve and assist while maintaining a strong customer service attitude.
Ability to work in a standard office setting and use standard office equipment, including a computer.
Stamina to maintain attention to detail despite interruptions.
Strength to lift and carry files weighing up to 50 pounds.
Vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone.

Nice To Haves

Experience with Jira or related incident management and asset management software.
Experience with network access control, such as Meraki Access Manager or Cisco ISE.
Ability to troubleshoot Windows client operating systems.
Prior experience working in the oil and gas industry.
Cisco certifications at CCNP level or higher.

Responsibilities

Personally design, deploy, and support company networks while ensuring network resiliency best practices.
Supervise infrastructure engineers by providing day-to-day direction, guidance, coaching, and mentorship.
Assign and prioritize team work, balance project and operational demands, and contribute to performance feedback and team development.
Serve as the senior technical escalation point for the infrastructure team and other support teams; resolve complex network and security issues and manage escalated tickets to maintain SLAs and ensure user follow-up.
Participate in infrastructure budget management, including vendor quotes, renewals, and hardware and software lifecycle planning.
Work with hardware and software vendors to resolve issues and implement products.
Operate and engineer routing, switching, subnets, VPNs, SD-WAN, and related integrations with computer infrastructure.
Schedule and perform infrastructure and security hardware and software upgrades.
Use change management for tasks and projects, ensuring documentation, knowledge sharing, and communication.
Develop and maintain network diagrams and documentation.
Monitor network performance, troubleshoot network problems and outages, and lead root cause analysis for severe and recurring issues.
Support, manage, and deploy virtual machines and storage solutions.
Maintain efficient and reliable datacenter operations across physical and virtual infrastructure components.
Maintain practical understanding of enterprise email and email security, backup and recovery, productivity and collaboration, databases, and cloud offerings.
Maintain an inventory of deployed hardware, software installations, and available equipment.
Provide in-person and remote technical support to users.
Monitor for potential cybersecurity threats and maintain the security and integrity of systems and data.
Conduct vulnerability assessments, identify weaknesses, and recommend security improvements.
Participate in implementation and testing of disaster recovery infrastructure.
Prioritize tasks and projects in a fast-paced environment.
Participate in an on-call rotation and address critical incidents outside regular business hours.
Perform other job-related duties or follow instructions assigned by the manager.