Infrastructure Supervisor

Chord Energy Corporation•Houston, TX

5d•Hybrid

About The Position

The Infrastructure Supervisor is a hands-on leadership role responsible for leading the infrastructure team and supporting the organization’s network architecture, including local and wide area networks, cloud infrastructure, servers, storage, datacenter, and cybersecurity. The role designs, documents, maintains, and upgrades networks; monitors performance and integrity; and keeps systems current with patches, software revisions, and feature sets. The supervisor is expected to anticipate and resolve problems, use computing resources efficiently, and follow complex issues through resolution, including identifying root causes of severe or recurring problems. This role serves as a working lead who participates in network design, deployment, and support while supervising a small team of infrastructure engineers. Responsibilities include directing and developing staff, prioritizing team workload, serving as a senior technical escalation point, maintaining service levels and follow-up, contributing to infrastructure budgeting and lifecycle planning, and working with vendors. The position also supports infrastructure and security operations, vulnerability assessments, disaster recovery efforts, user support, and an on-call rotation. The work schedule is hybrid, with remote work on Mondays and Fridays. Level and salary are commensurate with background and experience.

Requirements

College degree in Information Systems or a related field, or equivalent experience.
At least 8 years of related network and security experience at the level of a Level 4 senior or expert network engineer.
At least 2 years of experience in a lead or supervisory role, including directing the work of engineers or technicians.
Experience with EIGRP, OSPF, BGP, DNS, SNMP, SSL VPN, IPSec, DMVPN, MPLS, HSRP, TCP/UDP, and other internet-associated protocols.
Experience with secure remote access and WAN technologies, including SASE/ZTNA, SD-WAN, IPSec, SSL VPN, Cisco Secure Client, and AOVPN.
Experience with Cisco, Palo Alto, and Meraki routers, wireless, firewalls, and switches.
Experience with Cisco Umbrella/Secure Access.
Working knowledge of virtual environments such as VMware vSphere and other virtualization technologies.
Experience implementing, configuring, and maintaining cloud voice solutions.
Experience with SSO, MFA, IAM, RADIUS, and certificates.
Understanding of cybersecurity best practices and incident management.
Experience with network analysis tools.
Knowledge of networking and security in datacenter, virtual, and cloud environments, including Azure and AWS.
Experience with disaster recovery planning and testing for network, datacenter, and cloud environments.
Demonstrated ability to mentor and develop engineers while remaining technically hands-on.
Ability to work independently and as part of a team.
Problem-solving ability and a strong customer service attitude.
Ability to work in a standard office setting and use standard office equipment, including a computer; maintain attention to detail despite interruptions; lift and carry files weighing up to 50 pounds; read printed materials and a computer screen; and communicate in person and by telephone.
Availability to participate in an on-call rotation outside regular business hours.

Nice To Haves

Experience working in Jira or related incident management and asset management software.
Experience with network access control, such as Meraki Access Manager or Cisco ISE.
Ability to troubleshoot Windows client operating systems.
Prior experience working in the oil and gas industry.
Cisco certifications at the CCNP level or higher.

Responsibilities

Personally participate in the design, deployment, and support of company networks, ensuring network resiliency best practices.
Supervise a small team of infrastructure engineers by providing day-to-day direction, guidance, coaching, and mentorship.
Assign and prioritize team work, balance project and operational demands, and contribute to performance feedback and team development.
Serve as the senior technical escalation point for the infrastructure team and other support teams; resolve complex network and security issues and manage escalated incidents and support tickets to maintain SLAs and ensure user follow-up.
Participate in infrastructure budget management, including vendor quotes, renewals, and hardware and software lifecycle planning.
Work with hardware and software vendors to resolve issues and implement new products.
Operate and engineer networking technologies, including routing, switching, subnets, VPNs, and SD-WAN, and integrate them with computer infrastructure.
Schedule and perform infrastructure and security hardware and software upgrades.
Use change management practices for tasks and projects, ensuring documentation, knowledge sharing, and communication.
Develop and maintain network diagrams and documentation.
Monitor network performance, troubleshoot problems and outages, and lead root-cause analysis for severe and recurring issues.
Support, manage, and deploy virtual machines and storage solutions.
Maintain understanding of datacenter configurations and support efficient, reliable operation of physical and virtual infrastructure.
Maintain practical understanding of enterprise technologies, including email and email security, backup and recovery, productivity and collaboration, databases, and cloud offerings.
Maintain an inventory of deployed hardware, software installations, and available equipment.
Provide in-person and remote technical support to users.
Monitor for potential cybersecurity threats and help ensure the security and integrity of systems and data.
Conduct regular vulnerability assessments, identify weaknesses, and recommend security improvements.
Participate in implementation and testing of disaster recovery infrastructure.
Prioritize tasks and projects in a fast-paced environment.
Participate in an on-call rotation and respond promptly to critical incidents outside regular business hours.
Perform other job-related duties and follow other instructions as assigned by the manager.