Supervisor, IT Network Infrastructure

SpaceX • Memphis, TN

2d

About The Position

SpaceX’s Network Infrastructure team installs and supports low-voltage telecommunications systems used in production, launch, and landing activities. The systems include layer 1 fiber and copper data-network cabling, mission video, ground-side vehicle and payload interface systems, ground stations, telemetry and optical tracking systems, marine communications, readiness testing, and other systems supporting real-time communications and operations for Falcon, Dragon, Starship, and other missions.

The Supervisor, IT Network Infrastructure leads technician teams responsible for installing and maintaining these mission-critical communication systems. The role plans and schedules work, coordinates with project teams and contractors, collaborates on system designs and documentation, ensures quality and safety, and provides supervision and support to direct reports. Travel to SpaceX locations may be required, along with extended hours, nights, or weekends when needed to meet critical deadlines.

Requirements

• High school diploma or equivalency certificate.
• At least 5 years of telecommunications systems experience.
• At least 2 years of prior leadership experience leading teams, projects, or people.
• Ability to distinguish between different colors and perform fine-motor tasks with manual dexterity.
• Ability to work at elevated heights and/or in tight spaces.
• Ability to stand and lift or carry moderately heavy materials or equipment weighing up to 25 pounds unassisted.
• Ability and willingness to travel up to 25% to common destinations including Hawthorne, California; McGregor, Texas; Vandenberg, California; and Cape Canaveral, Florida.
• Willingness to work extended hours, some nights, and weekends when needed to meet critical deadlines.
• Must meet U.S. Government export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

• Technical expertise installing, terminating, and testing low-voltage and fiber-optic cables, including twisted pair, coaxial, stranded and solid-conductor cables, and single-mode and multimode fiber.
• Strong knowledge of BICSI, NEC, and TIA/EIA standards; fiber types for interior and exterior use; Cat5E, Cat6, and Cat6A cabling; and cable pathways such as conduit, fire penetrations, and cable trays.
• Knowledge of telecommunications network best practices and concepts, including network security, architecture design, technical standards and deliverables, troubleshooting tools, software and hardware installation and configuration, network hardware, and protocols such as TCP/IP, DLC, and ASYNC.
• Working knowledge of audio, video, and wireless systems and their physical delivery methods, including analog, digital, AoIP, and VoIP.
• Operational knowledge of oscilloscopes, multimeters, soldering, crimping tools, wire stripping, Ohm’s law, continuity testing, military-type connector pinouts, cable routing and tie wrapping, drilling and tapping, and junction-box construction.
• Experience with DC power supplies, DC-DC converters, heat-shrink tubing, cable harnessing, lacing, and strain-relief practices.
• Experience with IP and HD-SDI video cameras and infrastructure.
• Understanding of modern networking architecture and physical-layer interconnectivity requirements.
• Experience operating articulating boom lifts, forklifts, scissor lifts, and other worksite machinery.
• Proficiency with Visio or other CAD software for reading and developing system documentation.
• Experience installing and operating RF communication systems.
• Working knowledge of electrical systems, including UPS and standby power systems.
• Sound computer skills, including Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Supervise technician teams installing and maintaining mission-critical communication systems.
• Prioritize and schedule work to meet required timelines.
• Provide feedback and progress updates to project stakeholders.
• Evaluate, diagnose, troubleshoot, and repair cabling infrastructure systems.
• Coordinate with contractors and project teams as needed.
• Collaborate with communication engineers and telecommunication specialists on system designs, material selection, and documentation.
• Interface with private and government external carriers at cross-connect facilities and transition points.
• Provide customer service to SpaceX launch customers.
• Perform quality assurance and auditing before and after work.
• Maintain accurate documentation of installations, including assets, locations, connectivity, and patch-record databases.
• Assist with creating local and companywide installation and workmanship standards.
• Provide ongoing feedback and periodic reviews, and take corrective action with direct reports.
• Review timesheets and manage overtime and time-off requests.
• Verify compliance with OSHA regulations and SpaceX safety requirements.
• Assist in evaluating and selecting candidates for team openings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED