Infrastructure Specialist Associate (PN 20080134)

State of Ohio • Columbus, OH

5d • Onsite

About The Position

The Ohio Department of Developmental Disabilities (DODD) is hiring an Infrastructure Specialist Associate for its Division of Information Technology Services. The role supports technology at DODD-assigned Developmental Centers and/or offices, helping end users and assisting higher-level specialists with work in a single technology domain. The position is permanent and full-time, located at 1601 West Broad Street, Columbus, Ohio, with work hours of 8:00 AM to 5:00 PM. It pays $26.54 per hour and requires travel throughout Ohio, which may include overnight stays.

The associate receives training in installing, maintaining, configuring, upgrading, and administering hardware and software, providing Tier II–III customer support, system security, performance tuning, and use of monitoring utilities. The position also helps manage accounts and access, troubleshoot issues, maintain documentation, support reports, and assist with telephone-system changes. The final candidate must undergo a criminal background check and pre-appointment urinalysis. The candidate must be willing and able to obtain a driver license or provide their own transportation.

Requirements

• At least 18 months of combined work experience and/or training in installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating a single technology domain; or successful completion of an IT Apprenticeship program at a designated agency; or completion of an associate core program in computer science or information systems.
• Must be willing and able to secure a driver license or supply own transportation.
• Must undergo a criminal background check and pre-appointment urinalysis.
• Must demonstrate how minimum qualifications are met in the application.

Responsibilities

• Answer end-user questions and offer technical solutions and assistance to meet customer business needs at assigned Developmental Centers and/or offices.
• Provide informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
• Assist with producing reports for the center.
• Receive training and assist higher-level specialists with installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.
• Develop and maintain documentation.
• Learn customer-support skills and assist higher-level specialists in providing Tier II–III customer support.
• Assist higher-level specialists in diagnosing, analyzing, and resolving customer issues in the assigned technology domain.
• Grant access, maintain user accounts, troubleshoot problems, and upgrade software.
• Provide input and suggestions to supervisors or management regarding the scope of duties.
• Stay current with technologies, standards, and techniques.
• Learn system security practices and follow agency and/or state IT security policies and standards to promote system security and awareness.
• Assist with performance tuning for hardware and software.
• Train on vendor-supplied third-party monitoring utilities and become proficient in using them independently.
• Interface with other platforms from a hardware and/or software perspective, such as video conference equipment.
• Make telephone-system moves, adds, and changes; update speed dial; and assist with pulling reports.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal leave, sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree