Infrastructure Specialist 1 (PN 20036340)

State of Ohio • Mount Vernon, OH

1d • Onsite

About The Position

The Ohio Department of Developmental Disabilities is hiring an Infrastructure Specialist 1 at Mount Vernon Developmental Center. The position supports end users at assigned Developmental Centers and/or offices by providing technical assistance, customer support, and solutions for business needs. It independently installs, maintains, configures, upgrades, and administers hardware and software, and provides Tier II–III support while promoting business continuity and compliance with agency and state IT security policies and standards.

The role supports a single technology domain and agency or enterprise systems, including user accounts, end-user support and training, and application support. Duties also include maintaining IT documentation, responding to security alerts, supporting telecommunications and network connectivity, assisting with reports, and providing technical input to supervisors. The position may require travel throughout Ohio and overnight stays. The work location is 1250 Vernonview Drive, Mount Vernon, Ohio. The schedule is permanent, full-time, Monday through Friday, 8:00 AM to 5:00 PM. Compensation is $34.53–$50.66 per hour; the hourly wage is paid at step 1 unless otherwise specified by applicable agreement or rules.

Requirements

• 36 months of combined work experience installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating a single technology domain, including 12 months of experience in the primary technology specified by the agency; or completion of an associate core program in computer science or information systems and 18 months of qualifying combined experience, including 12 months in the specified primary technology; or completion of an undergraduate core program in computer science or information systems and 12 months of qualifying combined experience, including 12 months in the specified primary technology; or equivalent of the minimum class qualifications.
• Must possess experience in the required primary technology listed in the position description and job posting.
• Must be willing and able to secure a driver license or supply their own transportation.
• The selected candidate must undergo a criminal background check.
• The selected candidate must submit to urinalysis before appointment; a positive test result will preclude an offer of employment.

Responsibilities

• Answer end-user questions and offer technical solutions and assistance to meet customer business needs.
• Provide informal mentorship to peers or lower-level staff through conversation, observation, or technical documentation.
• Assist with producing reports for the center.
• Independently install, maintain, configure, upgrade, and/or administer hardware such as PCs, laptops, and printers, and software such as MS Office Professional.
• Provide Tier II–III customer support and promote business continuity and system security awareness in accordance with agency and state IT security policies and standards.
• Support telecommunications and physical network connectivity, and devise approaches to problems encountered.
• Diagnose, analyze, and resolve customer issues in the assigned technology domain.
• Create, organize, file, and maintain IT documentation.
• Grant access, maintain user accounts, troubleshoot problems, and upgrade software.
• Respond to alarms and alerts, including antivirus and spam alerts, in accordance with agency policy and procedure.
• Provide input and suggestions to supervisors or management related to the scope of duties.
• Support agency or enterprise systems, including user accounts, end-user support and training, and application support.
• Interface with other platforms from a hardware and/or software perspective, including video conference equipment.
• Make telephone-system moves, adds, and changes; update speed dial; and assist with running call reports.
• Support the Developmental Center payroll department with Kronos time-clock hardware configuration.
• Configure wireless devices, such as laptops and smartphones, to connect to and operate on the network.
• Travel throughout Ohio, potentially including overnight stays.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree