Infrastructure Specialist 1 (PN 20036340)

State of Ohio • Mount Vernon, OH

2d • $27 - $35 • Onsite

About The Position

The Ohio Department of Developmental Disabilities is hiring an Infrastructure Specialist 1 at Mount Vernon Developmental Center. The role provides information technology support at assigned Developmental Centers and/or offices, addressing end-user questions and technical needs, supporting agency and enterprise systems, and maintaining hardware, software, accounts, and connectivity. The specialist works independently within a single technology domain, provides Tier II–III customer support, promotes system security and business continuity, and creates and maintains IT documentation.

The position is permanent and full-time, with work hours of 8:00 AM to 5:00 PM, Monday through Friday, at 1250 Vernonview Drive, Mount Vernon, Ohio. Travel throughout Ohio is required and may involve overnight stays. The employee must be willing and able to obtain a driver license or provide their own transportation. Compensation is listed at $26.54–$34.53 per hour; the posting says hourly wage is paid at step 1 unless otherwise specified by the collective bargaining agreement or applicable rules.

The selected candidate must undergo a criminal background check and submit to urinalysis before appointment. A positive drug test will result in no employment offer. The role is classified and represented by OCSEA.

Requirements

• Meet one of the following qualification pathways: 36 months of combined experience installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating a single technology domain, including 12 months in the primary technology specified by the agency; or completion of an associate core program in computer science or information systems plus 18 months of such experience, including 12 months in the specified primary technology; or completion of an undergraduate core program in computer science or information systems plus 12 months of such experience, including 12 months in the specified primary technology; or an equivalent of the minimum class qualifications.
• Experience must be in the primary technology specified in the official position description and job posting.
• Must be willing and able to obtain a driver license or supply personal transportation.
• Must travel throughout Ohio; travel may require overnight stays.
• The final selected candidate must pass the required criminal background check and pre-appointment urinalysis.

Responsibilities

• Answer questions from end users.
• Offer technical solutions and assistance to meet customer business needs, and provide informal mentorship to peers or lower-level staff through conversation, observation, or technical documentation.
• Assist with producing reports for the center.
• Independently install, maintain, configure, upgrade, and/or administer hardware such as PCs, laptops, and printers, and software such as MS Office Professional.
• Provide Tier II–III customer support and support business continuity, system security awareness, telecommunications, and physical network connectivity in accordance with agency and state IT security policies and standards; devise approaches to problems encountered.
• Diagnose, analyze, and resolve customer issues within the assigned single technology domain.
• Create, organize, file, and maintain IT services documentation.
• Grant access, maintain user accounts, troubleshoot problems, and upgrade software.
• Respond appropriately to alarms and alerts, such as antivirus and spam alerts, according to agency policy and procedure.
• Provide input and suggestions to supervisors or management concerning the scope of duties.
• Support specific agency or enterprise systems, including user accounts, end users, training, and applications.
• Interface with other platforms from a hardware and/or software perspective, including video conference equipment.
• Make telephone-system moves, adds, and changes; update speed dial and assist with call reports.
• Support the Developmental Center payroll department with Kronos time-clock hardware configuration.
• Configure wireless devices, including laptops and smartphones, to connect to and operate on the network.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed